Definition:
Maryland Health and Higher Education Facilities Authority - MHHEFA owns the parking facilities located on the Johns Hopkins East Baltimore Medical Campus. Broadway Services, Inc. operates the facilities under contract with MHHEFA.

The Emergency Pass Policy defines the procedure which allows access cardholders to obtain an emergency pass to exit the facility.

Purpose:
In the event an access card has been forgotten or misplaced, the cardholder may obtain an emergency pass to be allowed to exit parking facility without accruing parking fees.

Procedure:
Emergency passes are issued when the Permit Holder enters the facility and has forgotten or misplaced the parking permit. Once the customer pulls a ticket he/she has thirty minutes to bring the ticket to the garage office for validation.

• Customer must present identification for verification.
• Management will verify that the customer is a paid Permit Holder by entering the customer's name or social security number into the computer.
• Garage Office will check the clearance; verify last entry, last exit, time and date the customer used the facility.
• If valid, the parking staff will fill out an Emergency Pass form and request the customer to sign.
• Garage Office staff will clock the ticket out in his/her employee time clock and will document the transaction on the daily "Exception Report Form."

Authorized Individuals: Johns Hopkins East Baltimore Medical Campus Permit Holders

Excluded from the Policy: Non-Permit Holders and Suspended Permit Holders