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HCAHPS

HCAHPS, which stands for Hospital Consumer Assessment of Health Providers and Systems, is a government-required survey for measuring the patient experience. Since everyone must use the same survey and data collection methodology, HCAHPS allows for “apples-to-apples” comparisons of hospitals.

HCAHPS complements the data that many hospitals already collect to support improvements in quality and customer service. It differs from many patient surveys in that it doesn’t ask patients how satisfied they were with their care. Rather, it asks how often different aspects of care were provided, such as how often a doctor listened to them. For more details, read our Frequently Asked Questions.

Below you will find Hopkins Hospital’s results on two important measures for the period of April 2008 to March 2009. To view all of our results and those of other hospitals, visit www.hospitalcompare.hhs.gov.

Recommend This Hospital

Recommend this Hospital

	Source: Centers for Medicare and Medicaid Studies

	From April 2008 to March 2009, the percentage of The Johns Hopkins Hospital patients who said they would “definitely” recommend the hospital was 13 percent higher than the national average and 17 percent higher than the state average.

Rate This Hospital

	Source: Centers for Medicare and Medicaid Studies

	From April 2008 to March 2009, the percentage of patients who rated their stay at The Johns Hopkins Hospital as a 9 or 10 (on a 10 point scale) was 10 percent higher than the national average and 15 percent higher than the state average.

For official hospital results visit the Health Quality Alliance Web site at http://www.hospitalcompare.hhs.gov.

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