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HeadLines Spring 2009: Grand Opening - Better Service, Happier Patients

While Johns Hopkins Otolaryngology–Head and Neck Surgery has been present at Green Spring Station for years, on Nov. 3, 2008, it celebrated its grand opening in newer, spacious quarters that allow the department to consolidate its services to one central office. “This is a commitment by our department,” says the clinic’s medical director Doug Reh, “to improve what we offer to all of the physicians in the region.”

Dr. Doug Reh with a patient at Green Spring Station
Otolaryngologist Doug Reh, here with a
patient at Green Spring Station, is directing
the department’s new clinic at the
suburban campus.

Fully staffed and offering a wide spectrum of otolaryngology services, the new space offers Hopkins-quality care to people who in the past might have lacked access to it, Reh explains. Located on the fourth floor of the Falls Concourse building, the new offices bring a full roster of physicians with specific expertise and training in an array of complex fields, including audiology, laryngology, oncology and pediatrics. The move, Reh says, not only allows the group to increase the scope of clinical outpatient services available in Baltimore County, but to see patients quickly, often within 24 to 48 hours of appointment requests.

Though Hopkins has offered pediatric otolaryngology services to patients at Green Spring Station in the past, Reh says, their presence there was limited. Now the location has three different pediatric otolaryngologists who will see patients three days a week. “We are going to have someone there every day,” Reh says, “and we should be able to see patients within 24 hours.”

“We’ve been hearing for a long time, not only from patients but from physicians in other specialties, that they would appreciate easier, more convenient access to our various subspecialists,” says Patrick Byrne, director of the Center for Facial Plastic and Reconstructive Surgery at Green Spring Station, which is adjacent to the new otolaryngology offices. “A lot of people just prefer going to Green Spring Station, and now far more of us are able to see patients there.”

Open Monday through Friday, the new office offers patient consultations and specialized services that include:

Adult patients can be scheduled for same- or next-day appointments, and pediatric otolaryngologists are available for patient appointments three days a week. To refer a patient, call 410-616-7300.

 
 
 
 
 
 

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