2007-2008 Administrative Residents
Omar H. Amach, MHS
Omar Amach serves as an Administrative Resident in the Department of Operations Integration. He earned his Masters degree from the Johns Hopkins Bloomberg School of Public Health and received his Bachelors degree from the Pennsylvania State University.
Prior to joining Johns Hopkins, Mr. Amach worked as a consultant in Washington DC, served as an Assistant Technical Officer for the World Health Organization, worked overseas on business development projects and is a published research author.
Currently, Mr. Amach is on rotation with the hospital's Chief Operating Officer while contributing to a number of projects that span across the Johns Hopkins Health System. Examples include: 1) the Charge Capture initiative, which works to recover lost revenue opportunities, 2) the development and expansion of clinical Rapid Response Teams, 3) the identification and neutralization of barriers to efficient clinical care, 4) reducing payment delays of medically complex patients, and 5) improving the quality of care by promoting Service Excellence.
Rita Cardim, MSE, MHA
Rita Cardim is an Administrative Resident in the Department of Operations Integration. She earned her Masters in Economics and her Bachelors in Business Management from Universidade Nova de Lisboa. She also received her second Masters in Health Administration from Cornell University in Ithaca, New York.
Prior to joining Johns Hopkins, Ms. Cardim gained healthcare experience in multiple projects and healthcare organizations. Her projects centered on making recommendatins for HIPAA compliance, performed SWOT analysis, surveyed and analyzed patient traffic and access patterns, and created cost models.
Ms. Cardim is involved with projects such as; Process mapping and redesign for GYN/OB and High Amenities Pilot project with the Montage Group to reduce costs of administrative complexity Heart Walk-in. She also works on restructuring of on-call rooms for medical residents, support of preparation work for JHACO mock survey, JHOPC clinic conversion, monthly Quality Improvement profile, medication reconciliation audits, creation of metrics for performance comparison between existing and new clinical buildings.
Margaret Lau, MS
Margaret Lau in an Administrative Resident in the Department of Operations Integration. She earned her Masters of Science in Health Policy and Management from the Harvard School of Public Health and received her Bachelors degree from Harvard College.
Prior to joining Johns Hopkins, Ms. Lau interned in the Pathology Department at Beth Israel Deaconess Medical Center, where she assessed workflow or inter-campus specimen transport and specimen processing, identifying bottlenecks and proposing operational changes. Ms. Lau also interned at the Business Planning and Marketing Development Department at Partners HealthCare Systems, Inc. where she evaluated impact of emerging cancer technologies on the system's inpatient and outpatient strategies and assisted in developing a variance analysis model.
Ms. Lau is currently involved with the following projects; assisting in the Pediatric department's effort to develop a predictive model for patient flow in the Children's Center. She also serves as a liaison for the Nurtrition, Endoscopy, and several Pedatric departments in Hopkins' campus-wide redesign effort. Ms. Lau is also working with the health system's Centralized Verification Office to identify process improvement opportunities and serves as a coach for the MICU Comprehensive Unit-Based Safety Program.
Joel J. Sheingold, MHA
Joel Sheingold serves as an Administrative Resident in the Department of Operations Integration. He earned his Masters degree from the Pennsylvania State University's College of Health and Human Development and received his Bachelors degree from the University of Delaware.
Prior to joining Operation Integration, Mr. Sheingold spent time working in transplant administration at the Penn State Milton S. Hershey Medical Center and at the Cleveland Clinic. As a resident at the Hershey Medical Center, Mr. Sheingold worked on several projects related to increasing patient satisfaction, enhancing Operating Room business practices and increasing charge-capturing procedures for transplant patients. As an intern at the Cleveland Clinic, he helped prepare the Transplant Center for evaluation under Medicare's new Conditions of Participation.
Currently, Mr. Sheingold is working on a cornucopia of projects with the Director of Quality Improvement with plans of decreasing the readmission rate in heart failure patients, improving discharge instructions to cardiac patients and developing stronger identification and treatment methods for patients at risk of developing Deep Vein Thrombosis.
