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School of Medicine
Dome - Clip 'n' Save Management Tips
Dome April 2014
Clip 'n' Save Management Tips
Date: April 1, 2014
Managers from across the Johns Hopkins Health System were honored in February at a celebration recognizing those individuals whose teams of five or more recorded high or significantly improved scores in the 2013 Employee Engagement Survey.
Dome asked these leaders to share, in six words or less, an aspect of their management style or a piece of advice for other leaders. We included a sample in the April issue. Here is the entire collection; those that appeared in print were edited for length.
Howard County General Hospital
Take a personal interest in your staff’s educational and career growth.
Be a good listener.
Be a servant to all.
Johns Hopkins Bayview Medical Center
Employees are human beings—treat them as such.
Lead by example; don’t just tell employees what to do.
Give personal attention to each employee.
It is about the small things.
Balance ensures long-term effectiveness.
Mutual strategic goals ensure success.
Establish trusting relationships.
Promote opportunities, growth and exposure in traditional and non-traditional work-related areas.
Continuous career development.
Open discussion: one-on-one and in leadership forum.
Ask the team to share successes and challenges; provide recognition and guidance.
Ask how you can help.
View it from the employee’s perspective.
You can place a square block into a round hole.
Empower, appreciate and impassion your staff.
Communications and Public Affairs
Identify win-win solutions to problems—doing so builds teams.
Problems usually have many right answers.
Don’t marry your own idea.
Learn to find joy in situations beyond your control—while being fully intent on making things better.
Johns Hopkins Bayview Medical Center Leadership
Be honest and fair.
Let me walk along with you.
Johns Hopkins Community Physicians
Link talents with responsibilities.
Have fun with what you do.
Foster thinking outside the box.
Transformation and Reform
Be present. Be fair. Be accountable.
Keep an open-door policy.
Discuss changes that will impact employees as soon as they occur.
Manage with kindness and respect.
JHCP at Wyman Park Pediatrics Support Staff
Johns Hopkins Health System Corporation
Listen more than you speak.
Build strong relationships.
Show compassion; it’s contagious.
Be confident, not arrogant.
Always show appreciation.
Admit when you’ve made a mistake.
Patient Financial Services: MA MCO Billing
Inspire, empower and be respectful!
Trust and let people find solutions.
Only do what only you can do.
Create a strategy and share it enthusiastically.
Listen and be inclusive.
Motivate your smart people.
Make sure you have the right funding!
Have face-to-face conversations.
Reach out and be honest.
Give up control and empower.
Create opportunities, invoke change.
Marketing and Communications Administration
Be direct. Get involved. Have fun!
Marketing and Communications: Internal Communications
Be willing to roll up your sleeves.
Keep the candy bowl full.
Acknowledge employees every day.
Understand the job employees perform.
Be available, no matter how busy.
Supply Chain E-Commerce
50 percent managing, 50 percent leading, 50 percent doing.
Johns Hopkins HealthCare LLC
Know your employees and treat them individually.
One size does not fit all!
Corporate Training, Organization Development and Community Relations
Take time to build relationships with each member of your team.
Treat employees as professionals.
Be flexible; people have lives outside of work.
Decision Support Services
Johns Hopkins Home Care Group
Make sure your staff understand what is expected and hold them accountable.
Remember the small things, such as birthdays.
Take an interest in what is going on in staff members’ lives.
Treat staff with compassion.
Have an open door and welcome staff when they want to talk.
One-on-one meetings = two-way feedback
Communicate, communicate and then communicate again.
Treat others as you would like to be treated.
Be willing to change something about yourself.
Be available and attentive.
Home Health Services
Johns Hopkins University Administration
Be visible—spend time with your staff, ask questions about their lives and interests.
Be accessible—have an open-door policy.
Be vulnerable—let staff see that as a manager, you aren’t perfect.
Say “I’m sorry” when you need to.
Give compliments in front of others.
Johns Hopkins University School of Medicine
Ensure stakeholders feel valued and appreciated.
Display the skills you require of your team.
Lead by example and remain available.
Build relationships; don’t call only when there’s a problem.
You have to tackle bad news, so seek to share good news.
Care as much about your staff’s next jobs as they do.
Be human before being a boss.
Freely admit—and truly believe—that you don’t know everything.
You need an open mind for an open door to work.
Set clear expectations.
Treat everyone with equal respect.
Remember to have fun.
Molecular Biology and Genetics
Treat people like they’re smarter than you, because they probably are.
Genetic Resources Core Facility
Lead by example.
Rad MR Research
Sibley Memorial Hospital
Celebrate successes, embrace change, welcome opportunities!
Critical Care Services
If you don’t know, ask for help.
Appreciate team members’ individual strengths.
Celebrate personal and professional accomplishments (and birthdays!).
Encourage open communication.
Build a strong team—and don't stop building!
Keep a secret stash of chocolate for a rough day!
Be in the trenches.
Work a weekend.
Remember, this shift will eventually end!
Find the funny in each situation.
Allow venting in a safe space.
Give more praise than negative feedback.
You must be the change you want to see in others.
Never treat employees as if they are disposable.
There is good in everyone—even the good not yet tapped.
Seize every opportunity as it presents itself to speak up, take action or address an issue.
Serve compliments while still warm.
Use every disciplinary moment as a teaching opportunity.
Manage with compassion, respect and consistency.
Don’t ask anyone to do something you yourself have never done.
Communicate often and openly, but remember that listening is equally critical.
Remember everyone is human, even you.
Always be a good listener and treat employees with respect.
Always keep an emergency container of M&M’s handy.
Outpatient Surgery Center
Care. Be fair. Hold employees accountable.
Treat people with respect.
Provide the guidance and leadership employees are looking for.
Have a potluck every month.
Recognize staff at all times.
Keep your team challenged and feeling appreciated.
Always be visible.
Management by walking around—pleasantly, positively.
Listen, make a decision, say “I want…”
The Johns Hopkins Hospital
Create an environment of trust.
Radiology Customer Service
Always be sincere and approachable.
Work with and for your team.
Combat chaos with creativity.
Let everything you say be good and helpful.
Trust—the foundation to build on!
Identify and use your staff’s strengths.
Create the right team, not necessarily the best team.
Remove obstacles to reaching full potential.
No downside to high staff engagement!
Raise the bar to bring out your staff’s best!
Radiology Body Inpatient CT
Always recognize staff talents.
Always thank, thank and thank staff.
Keep Kleenex handy and offer support.
Be polite yet stern in decisions.
Don’t undermine staff.
Be very organized and follow up.
Be on time with deadlines.
Say what you mean; don’t sugarcoat it.
Keep funny, small, dollar store gifts on hand.
Always recognize employee of the month.
Always have an open door—never closed in case someone needs me.
Always help any area of lab (even if staff aren’t my staff).
Save all emails on server to pull up for reference.
Where observation is concerned, chance favors only the prepared mind.
Do the right thing always and do it well.
Weinberg 5A Nursing
Don’t sweat the small stuff and keep a good sense of humor. Laugh a lot!
Pitch in to help when there is a crisis.
Foster an integrated, supportive staff.
Every person matters and is respected equally.
Treat each staff person like an adult professional.
Be willing to adapt and “do what makes sense” to get the job done.
Be open, be accessible and get to know each staff person as an individual.
Child Mental Health Clinic
Always work as a team.
Never I; always we.
Frustrated? Stop and count to 10.
Facilities Building and Grounds
Always have an open-door policy and never regret that you do.
Know that a happy staff makes an engaged staff.
Neonatology Respiratory Therapy
Do some of the dirty work.
Include staff in all decisions whenever possible (they usually have the best solutions!).
Set the bar high—if the expectation is excellence, then staff will deliver.
Nursing Workforce Management
Be fair and consistent.
Leadership is action, not position.
What's measured improves.
A leader’s greatest treasure is their team!
My team serves our customers, and I serve my team!
Materials Management Shared Services
Communicate with ALL stakeholders.
Stories change culture.
Constantly reorient to the positive and future.
Problems are temporary, specific and situational.
Practice “inquiry” as opposed to “advocacy.”
Assume positive intent.
Nursing General Radiology
Be available and present.
Spend time on the unit.
Be willing to lend a hand.
Give praise for a job well done…and mean it!
Get to know your staff—ask about their families, school, etc.
Child Adolescent Psychiatry/Bloomberg 12 South
Involve your people in the process.
Nursing General Radiology
Be flexible yet fair.
Lead by example.
Hire team members, not employees.
Materials Management Shared Services