A name to a face
Date: April 11, 2012
The NCB will feature compatible strategies to help patients and families identify caretakers and their roles.
Encounters with an endless parade of caregivers and support staff are a given for inpatients and their families. Still, the constant effort to put a name to a face or tell a respiratory therapist apart from a registered nurse can compound the uncertainty and stress of a hospital stay.
Several new initiatives will help patients win the name game at the Sheikh Zayed Tower and The Charlotte R. Bloomberg Children’s Center. Whether high-tech or straightforward, the solutions will go far in advancing family- and patient-centered care in the new clinical buildings.
Through this interactive television system that’s installed in every patient room, patients can get to know their care teams on screen. A click of a remote control will lead them to an electronic program known as PHACES, short for Photographs of Academic Clinicians and their Educational Status, which interacts with the hospital’s clinical documentation system. “If a patient sees a provider but can’t remember their name, he or she can click on this page that displays the person’s picture, name and title,” explains Mary Margaret Jacobs, director of patient care services.
Nurse call system
Staff recognition will also improve, thanks to the state-of-the-art nurse call system that keeps track of employees through a real-time electronic locating and tracking system. When entering a patient’s room, employees’ badges (worn for locating purposes) will send an electronic identification signal to the dome light, which in turn, will display amber (for environmental services employees and support associates), cyan (for nurses), or green (for clinical support staff).
Across The Johns Hopkins Hospital, all clinical staff will soon don scrubs that will be color-coded according to role. “We often hear our patients say they don’t know who their nurse is,” says Nursing Director Karen Davis, who helped to develop the standard apparel policy. “Meanwhile, a lot of non-clinical people are wearing scrubs as well. It confuses patients. They get mixed messages, especially when they ask someone wearing scrubs about test results and that person doesn’t know what they’re talking about. Our staff and patients need to know who’s who.”