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Policy for Lapse in Usage
Lapses in usage can lead to frustration or equipment damage. Without ongoing practice, skills will deteriorate. In addition, we are always improving equipment or software. Hence, the online WebCalendar prevents reservations from previously certified users when there is a long lapse in using the equipment.
Depending on the duration of the lapse, we can re-activate access to online reservations, but with restrictions:
- >6 months: If your lapse is between 6 and 12 months, we can re-activate your online access with probation restrictions. Under probation, you must make reservations during business hours (MF 8:30-4:30), thus allowing you to ask for help from our staff should you have problems. There are no additional charges for probationary access. Before your reservation, you should talk to us so that we can tell you about any upgrades or changes to the equipment or software.
- >1 year: If your lapse more than a year, you will need refresher training. Refresher training will cost the same as hands-on training, but it will be much shorter and will not require certification test after the training. After you finish refresher training, your online access will be probationary. Under probation, you must make reservations during business hours (MF 9-5), thus allowing you to ask for help from our staff should you have problems.