Member Outreach Programs

Some of the unique outreach programs and initiatives we offer our members include:

Transportation Services

Our Outreach Department is dedicated to ensuring that our Priority Partners HealthChoice members have the ability to make it to their appointments. Eligible members can work directly with our Outreach Team to coordinate transportation to and from doctor's visits and medical appointments.

Program and Appointment Enrollment

Priority Partners HealthChoice members can get help making doctor's appointments, finding or changing a Primary Care Provider (PCP), and enrolling into special courses or programs such as childbirth education classes or Partners with Mom (a specialized care management program.) The Outreach Department, who coordinates this service, also reaches out to members to remind them of annual exams, immunizations, screenings, and much more.

Health Education

JHHC’s Health Educators are a wonderful resource for all of our members and providers. Services can be delivered through the following educational methods:

• Individual member health education for special needs populations and those referred by the PCP, serving as a member’s advocate, encouraging – and teaching about – healthy lifestyles
• Group health education and health promotion activities
• Development and distribution of member newsletters, fact sheets, and brochures
• Collaboration with case managers in providing member education to reinforce member participation in the treatment plan

Interpreter Services

Providers and members alike can arrange for on-site interpreter services. Special needs coordinators can help provide language and sign-language interpreters for medical appointments when they cannot be coordinated by the medical office.

ED Initiative

JHHC’s new Emergency Department Initiative was designed to help monitor the number of Baltimore City ED visits our Priority Partners members make.  Reports are sent monthly, enabling our Outreach and Care Management Departments to consistently reach out to individual members and their providers, decreasing the number of unnecessary visits and encouraging our members to be proactive in routine health care services.

* This initiative is currently only being done at the Johns Hopkins Hospital and Johns Hopkins Bayview Medical Center.