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Johns Hopkins HealthCare LLC

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Claims & Appeals


At Johns Hopkins HealthCare LLC (JHHC), we are committed to making it easy for providers to work with us. With a dedicated claims department, you can be assured that your claims will be handled quickly and accurately. JHHC's objective is to process your claim in less than 30 days of receipt and 100% correctly. Timely filing of claims is 180 days from the date of service.

Submit your Priority Partners/Johns Hopkins Employer Health Programs (EHP) paper claims to:
Johns Hopkins HealthCare LLC
Attn: Claims Department
6704 Curtis Court, Glen Burnie, Maryland 21060  

Submit your Johns Hopkins US Family Health Plan (USFHP) paper claims to:
Johns Hopkins HealthCare LLC
Attn: Claims Department
PO Box 830479
Birmingham, AL 35283

Submit your Johns Hopkins Advantage MD paper claims to:
Johns Hopkins Advantage MD Claims
PO BOX 3537
Scranton, PA 18505

If you are submitting your claims on paper and would like to submit electronically, or would like to receive payment electronically, contact our EDI Analyst and or 410-424-4710. You can also submit and check the status of claims through HealthLINK@Hopkins, the secure, online Web portal for JHHC providers and Priority Partners, EHP and USFHP members. Contact Provider Relations at 1-888-895-4998 to learn more.

Complaints, Grievances and Appeals

JHHC takes all complaints, grievances and appeals very seriously, handles them delicately and processes them quickly. We strive to keep our members, clients and partnering providers satisfied, and the links below provide general turnaround times for each line of business. All appeals must be received within 90 business days of the date of denial

All Priority Partners, EHP, and USFHP appeals must be mailed to:
Johns Hopkins HealthCare LLC
Attn: Appeals Department
6704 Curtis Court, Glen Burnie, Maryland 21060

Johns Hopkins Advantage MD appeals must be mailed to: 
Johns Hopkins Advantage MD Appeals & Grievances
PO BOX 3507
Scranton, PA 18505

See our Appeals Response Timelines below:
EHP Appeals Response Grid
Priority Partners Appeals Response Grid
USFHP Appeals Response Grid