Claims & Appeals

At Johns Hopkins HealthCare LLC (JHHC), we are committed to making it easy for providers to work with us. With a dedicated claims department, you can be assured that your claims will be handled quickly and accurately. JHHC's objective is to process your claim in less than 30 days of receipt and 100% correctly. Timely filing of claims is 180 days from the date of service.

If you are submitting your claims on paper and would like to submit electronically, please reference the Electronic Funds Transfer information below or contact our EDI Analyst and EDI@jhhc.com or 410-424-4710. You can also submit and check the status of claims through HealthLINK@Hopkins, the secure, online Web portal for JHHC providers and Priority Partners, EHP and USFHP members. Contact Provider Relations at 1-888-895-4998 to learn more.

Complaints, Grievances and Appeals

JHHC takes all complaints, grievances and appeals very seriously, handles them delicately and processes them quickly. it is evident through our detailed workflow and response grid. We strive to keep all of our members, clients and partnering providers satisfied, and provide general turnaround times for each line of business. All appeals must be received within 90 business days of the date of denial