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Meet One of Our AOMs

Rewarding Excellence

At Johns Hopkins HealthCare (JHHC), we recognize and reward exceptional employees who support the Mission, Vision and Core Values of our organization with our Associate of the Month Award. And the recognition not only comes from the top-down. In our close-knit environment, employees may be nominated by their supervisor or by each other.

Meet Our Latest and Greatest 

Julia Bougourd:
Associate of the Month (AOM)
Julia Bougourd

Q: What do you do at JHHC?
A: I am a Bilingual Senior Customer Service representative. Every day I get to help members, providers and co-workers with benefits and claims questions.

Q: What made you decide to apply and work at JHHC?
A: I decided to apply and work at JHHC because I was looking for a great organization that would allow me to grow within the same department and I saw that in JHHC.

Q: What do you like the most about working at JHHC?
A: I"I'm a person that is all about helping others and working for JHHC I get to do that.

Q: What do you look forward to about coming to work every day?
A: Every morning I come to work knowing that somehow I will make a difference in someone's life.

Q: What have you learned as a result of being a part of the JHHC community?
A: As part of the JHHC community I have learned about working together to promote health care education and how it impacts and improves the lifestyle.

Q. What does being Associate of the Month mean to you?
A. Being the Associate of the Month means a lot to me. It means that I have done more that is expected of me, that in a way I have accomplished what I have come here to do to: impact everyone around me and make a difference in one or two lives.
Verta Muse:
Associate of the Month (AOM)
Verta Muse

Q: What do you do at JHHC?
A: I receive numerous reports from IT and vendors to monitor integrity of data being submitted for encounters both from claims processed through MC400 and claims processed through vendors' systems. I also retrieve, calculate and distribute numbers from over twenty internally and externally generated reports to various contacts at DHMH, MIA and executives at JHHC and downtown. I maintain the Priority Partners Administration News Board which highlights employee engagement activities and DHMH news. Maintain PP Administration SharePoint site which offers news about JHH, Health Reform and Medicaid and offers other work resources such as enrollment numbers, meeting minutes and useful documents. I also maintain the Small Ideas Big Solutions suggestion board to promote employee engagement.

Q: What made you decide to apply and work at JHHC?
A: I decided to start working here because I wanted a job in a stable industry. Only after health reform passed and I started working for Priority Partners did I realize that I wanted to stay in this industry and at this company because healthcare is exciting, dynamic and complex. I truly feel that the world is a better place with the product we offer and that we do business in a way that allows the most benefit for the most people.

Q: What do you like the most about working at JHHC?
A: The thing I love the most is that JHHC makes people feel like they are part of a family and that they are valuable as an individual. Programs like Live Near Your Work and tuition assistance I think really set JHHC apart from other firms because they really solidify the idea that the company wants to keep YOU and that it is easier all around to invest in develop employees rather than constantly having to go find new talent.

 Q: What do you look forward to about coming to work every day?
 A: I always look forward to the purpose my work brings me. My work with PP makes me feel like we are bringing to the market a better option for publicly insured individuals than both the fee for service program and the for-profit Medicaid MCO's can, which is really important work considering the condition of the health system and the economy at large.

Q: What have you learned as a result of being a part of the JHHC community?
A:  I am beginning to learn what it means to represent a major institution. What we each say and do every day reflects on the Hopkins institution and likewise what Hopkins does reflects on us, which has in turn taught me a lot about corporate responsibility and made me want to stay with this company.

Q. What does being Associate of the Month mean to you?
A. It means a lot. It means "hey maybe I am cut out for this business after all" and "maybe I really do know what I'm doing."

 

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