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Service Quality

It is our mission to provide compassionate care through promoting quality of life, dignity and respect for all.

Service Quality

We respect the dignity of individuals-our patients, our co-workers and other external customers. We strive to anticipate and exceed their expectations and to treat them with kindness and understanding.

Health Care Excellence

We aspire to be a model in providing patient-centered, quality health care which is enhanced by our commitment to teaching and research.

Health Promotion

We promote wellness for our patients, our staff and in our community.

Community Partnership

We strive to listen attentively and communicate clearly in our planning and operations and to be responsive to the many constituencies we serve.

Resource Utilization

We value and foster the wise and efficacious use of our resources.

Innovation

We strive for continuous improvements in carrying out our mission; and we are committed to creating a work environment that fosters mutually beneficial relationships among employees, physicians and volunteers.

© The Johns Hopkins University, The Johns Hopkins Hospital, and Johns Hopkins Health System. All rights reserved.