Enterprise Business Solutions News and Updates (f.k.a. HopkinsOne)
Monthly Newsletter
SAP Upgraded to Support More Browsers and Operating Systems (posted 10/6/10)
During a recent maintenance, EBS applied an update to our SAP systems that now allows them to provide support for the following combinations of operating systems and browsers:
- Windows XP: Internet Explorer 6, 7, or 8; Firefox 3.0, 3.5
- Windows Vista: Internet Explorer 7 or 8; Firefox 3.0, 3.5
- Windows 7: Internet Explorer 8; Firefox 3.0, 3.5
- Mac OS X 10.2 – 10.5: Firefox 3.0, 3.5
- Mac OS X 10.6: Firefox 3.5
The operating systems and browsers that were supported prior to this update continue to be supported, so there is no specific or immediate need to upgrade your system at this time. If you have a need to do so, please contact your LAN administrator for support. Important information regarding browser configuration settings for use with SAP can be found https://know.isis.jhu.edu/x/aRerAQ.
If you should experience any problems with the SAP system following this update, please contact the SAP Help Desk at 410-735-4500 or via e-mail at saphelpdesk@jhmi.edu.
Update to Purchasing Display role (posted 4/15/09)
As of April 16, the Purchasing Display role has been updated to include transaction code FMX3 – Funds Reservation Display. If you previously had access to transaction code FMX2, please use transaction code FMX3 instead.
As of April 16, the Purchasing Display role has been updated to include transaction code FMX3 – Funds Reservation Display. If you previously had access to transaction code FMX2, please use transaction code FMX3 instead.
Internet Explorer 8.0--read before you upgrade (posted 4/14/09)
SAP supports Internet Explorer 6.0 and 7.0, but does not support Internet Explorer 8.0. We have heard from several users that they were not able to use SAP after moving to the higher version. We recommend that users remain on the supported versions. Information on what is supported by SAP can be found at http://h1support.jhu.edu/
SAP supports Internet Explorer 6.0 and 7.0, but does not support Internet Explorer 8.0. We have heard from several users that they were not able to use SAP after moving to the higher version. We recommend that users remain on the supported versions. Information on what is supported by SAP can be found at http://h1support.jhu.edu/
Office Depot: Copier Paper (posted 1/14/09)
Up until now, all Health System employees were restricted to purchasing paper through the vender A.J. Stationaries. However, employees now have the freedom to order paper from Office Depot along with their other office supply purchases.
Shopping Cart: Change to 'Required On' date (posted 10/23/08)
Effective Monday, November 3rd, the 'Required On' default date will change when adding a new line item to a shopping cart. Currently, the default date is the date of entry. The system will now default to 5 days following the date of entry. The Requisitioner will be able to change the date to one earlier or later as required. Contact the SAP Support Team if you have any questions.
Self-Help (posted 8/1/08)
The SAP Help Desk is building a Self-Help Database that will allow users to search for common
problems that users call the help desk for and their solutions. This is scheduled to be available
by August 15. To search the database, please visit the support page of the HopkinsOne website, http://www.jhu.edu/hopkinsone/Support/index.htm
Adding Roles: AP and Purchasing Display (posted 8/1/08)
The Johns Hopkins Enterprise is expanding the use of AP Display and Purchasing Display to
more staff. These roles give users the ability to look at additional payment information. The
roles can be added by doing an ISR or ISR Lite. Below is a summary of the two roles:
AP Display (ZRSC_AP_DISPLAY_ALL) — This role, in conjunction with Shopping Cart, Travel Manager
and Online Payment, gives users more detail about payments, such as whether a check
has been cashed, vendor information, and cost center information.
Purchasing Display (ZRSC_AP_PUR_DISP_ALL) — This role gives users more detail about the
Purchase Order, such as Invoice information, and can help users when they are trying to resolve
a Blocked Invoice.
Transition of HopkinsOne Help Desk calls for Travel and Online Payment transactions (posted 5/14/08)
Beginning May 1, 2008 the HopkinsOne Help Desk will work with Accounts Payable Shared Services to transition user calls to their support staff. The Help Desk will continue to support Travel and Online Payment transactions as needed until the transition is complete on May 15th, 2008.
Users can contact Accounts Payable Shared Services (APSS) for support at 443-997-6688 or apssc@jhmi.edu
APSS will answer all business-related questions, including:
-General "how-to" questions
-Search problems
-Payment status
-Policy and procedure questions
-Clarification of when to use specific transactions
-Issues requiring communication with vendors
The HopkinsOne Help Desk will continue to support "technical issues". User should call the Help Desk directly if:
-They receive an error message, including authorization errors
-They need help with scanning and attaching documents
-They have access or workflow issues
The HopkinsOne Help Desk, 410-735-4500, is available from 8:00 a.m. to 5:30 p.m. Monday - Friday, except holidays.
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