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Johns Hopkins Health System SAP Training

Onsite Coaching

 

What is Onsite Coaching?

An Onsite Coaching session is an informal training event where our instructors come to you.  We focus just on the specific issues and concerns facing your department or workgroup.  A session can be scheduled for 2-5 hours, depending on the number of attendees.  During that time, our instructors answer questions, demenstrate transactions, and most importantly, help your staff resolve actual issues.  These sessions are most effective when staff have specific questions and come with real work. 

 

How do I schedule a Coaching session?

Please ask your manager to call (410) 725-7065 or email saptraining@jhmi.edu.  We need the following information:

  • What topics will be addressed (i.e. shopping cart, online payment).
  • An estimated number of attendees.
  • The location.  We will travel to the following sites:
- E. Baltimore Medical Campus
- Bayview Medical Campus
- JH at White Marsh
- JH at Greenspring Station
- Johns Hopkins Home Care Group (JHHCG) in Dundalk
- Johns Hopkins Health Care (JHHC) in Glen Burnie
- Johns Hopkins Community Physicians (JHCP) at any Baltimore area site
 

Format Options

a. Option #1: Our SAP instructors come to a room in your area that has wireless capability. Conference rooms are a popular location. It is an open-ended session with the questions from staff dictating the topics. The schedule can be open for all (e.g. 9am-12pm in Room ABC), or you can schedule specific staff at specific times (e.g. O/P staff from 10am-11am; I/P staff from 11am-12pm.) Another option is to schedule by transaction (e.g. Shopping Cart 9am-11am, Travel 11am-12pm; Online Payment 12pm-1pm.)
 
b. Option #2: In addition to being in a central room, one of our instructors is walked around the office to "check-in" on users - "How's it going? Any questions? Any recurring or common problems?" These informal "check-ins" while we're onsite, typically flush out the nagging problems users have with the system.
 
c. Option #3: We can schedule a PC classroom event for just your staff.  Dates and time are subject to room availability. 
 

Here are a few words from your colleagues as to the benefits of a Coaching session:

"I can't thank you enough! The training was extremely helpful to my staff, particularly since it was one-on-one. They felt they got wonderful guidance and that Bob was a very good teacher. Thank you again. It's very appreciated."

- Lynne Young, Wilmer Eye Institute

 

"Thank you for the great coaching session yesterday. On behalf of all the administrative and finance staff who attended, we really appreciate your demonstrating the functions we use and answering our many questions throughout. Everyone who was there, regardless of roles or experience, agrees that they gained very useful information! It was great having the time with you.
Thanks again for the extra support!!"

- Mary Jo Riordan, Dept. of Information Technolog

 
"The training was great!  Sadhya was very helpful, and provided some very useful tips.  There were processes that have been changed that we just weren't aware of, for example, still faxing in receipts and fax cover sheets.  So, it was a refresher as well!" 

- Tiffany Bryant, Dept. of Neurology

  

"Your teaching style was very conducive to learning the process, and definitly met our needs.  Hopefully you'll be back if we request more training down the road."

- Roxie Johnson, School of Medicine, Dept. of Genetics

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