Respects Diversity

Respects Diversity and Practices Inclusion

Activities

• Form cross-cultural teams whenever you can.  The quality of ideas will improve due to different experiences and it will build appreciation within the group of others’ differences.
• Take Intercultural Development Inventory assessment for yourself or team. Contact Cultural Competency Program 410-735-6582.
• Develop a communication plan for your team to be aware of cultural and linguistic services at Hopkins and how they can be utilized and how to access them.
• Schedule cultural-specific in-services for your team. Contact Cultural Competency Program 410-735-6582.
• Request interpreter services when dealing with clients/patients with Limited English Proficiency. Contact the Johns Hopkins International Language Services 410-614-4685.
• For any assistance in scheduling appointments or billing inquiries for patients with Limited English Proficiency please contact Johns Hopkins International Community Services Office 410-502-5782.
• Attend and participate in community cultural events and encourage team members to do the same.
• Request patient education materials please visit - www.insidehopkinsmedicine.org/nursing/pe/international/toc.html
• Schedule a monthly/quarterly meeting with your team to communicate and discuss their cultures (history, values, traditions, family systems, communication expressions).
• Develop a personal information survey for your team (cultural background, hobbies, interests, etc.).
• Review unit/department policies and procedures to make sure they accommodate the needs of clients/patients.
• Review unit/department policies and procedures to make sure they accommodate cultural and religious beliefs of staff.
• For one week, monitor own reaction to cultural differences you encounter in personal and professional life. Take time to evaluate own behavior and reaction to differences.

For Clinicians

• Request cultural competency in health care training/workshops series.  Contact Cultural Competency Program 410-735-6582.
• Request  “How to Effectively Work With Interpreter” in-service.  Contact Cultural Competency Program 410-735-6582.
• Look at the impact of culture of own unit/department and how it impacts delivery of services to diverse patient population served. 
• Be willing and patient when working with clients/patients of different ethnic groups.  Communicate with diverse team members and patients in a culturally sensitive way.
• Do not rush to judgment - avoid stereotyping by asking open ended questions.
• Openly discuss differences and respond to culturally-based cues.
• Articulate and clarify your and your team’s personal values, stereotypes, and biases about other ethnicity/social classes.
• Be a patient advocate: be aware of and refer when necessary to community and hospital resources that could assist you with cultural and religious matters.
• Use Patient Cultural Assessment when collecting patient data.
• • What is the person’s ethnic affiliation?
  • Who are the patient’s major support person and where do they live?
  • What are the patient’s primary and secondary languages, and speaking and reading abilities?
  • With whom should we speak about the patient’s health and illness? How are decisions made?
• Use the following statements/questions when talking with patients:
• • “I am not familiar with your customs and practices.  Please let me know if I ask questions that are offensive to you.”
  • “Who else do you want to be present while I talk to you about your diagnosis and treatment plan?”
  • “Is there someone in the community who can help me better understand how to best care for you?”

Courses

Diversity & Workplace Respect.  Contact the Office of Equal Employment Opportunity 410-955-3516.

Prevention of Sexual Harassment.  Contact the Office of Equal Employment Opportunity 410-955-3516.

References

Johns Hopkins Office of EEO website

Equal Employment Opportunity Commission

Americans with Disability Act

Diversity Database, University of Maryland

Diversity Central

OUCH! That Stereotype Hurts by Leslie C Aguilar

Engage-A Skills-Building Guide at www.diversitycentral.com

Leadership Skills-A Skills-Building Guide at www.diversitycentral.com

Making Diversity Work: 7 Steps for Defeating Bias in the Workplace at www.diversitycentral.com

How to do Business in Sixty Countries: Kiss, Bow or Shake Hands by Terri Morrison, Wayne Conoway, George Borden

Basic Concepts of Intercultural Communication by Milton Bennett

Toward Multiculturalism by Jaime Wurzel

Building a House for Diversity: A Fable About a Giraffe & an Elephant Offers New Strategies for Today's Workforce by R. Roosevelt Thomas, Marjorie I. Woodruff, and R. Roosevelt, Jr. Thomas

References For Clinicians.

Race, Ethnicity and Health by Thomas A. LaVeist

A Hospital Handbook on Multiculturalism and Religion by Neville Kirkwood 

Cultural Health Assessment by Carolyn Erickson D’Avanzo and Elaine Geissler 

Culture and Nursing Care by Juliene G. Lipson, Suzanne Dibble, and Pamela Minarik 

Honoring Differences: Cultural Issues in the Treatment of Trauma and Loss by Kathleen Nader, Nancy Dubow, and Hudnell Stamm

Transcultural Nursing by Madeleine Leininger and Marilyn McFarland

Cultural Diversity in Health and Illness by Rachel Spector