HopkinsOne News and Updates
Monthly HopkinsOne Newsletter
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HopkinsOne Listserv (click here)
The e-mail "Listserv" mailing list is a great way to stay informed of changes to the HopkinsOne SAP system and to be connected to the Johns Hopkins user community. You can subsribe to any of the following e-mail "Listservs":
HopkinsONE End-User
Employee Self Services (ESS) and Manager Self Services (MSS)
ISR
Security and Workflow
HR Shared Services
Supply Chain
SAP Users Group
Shopping Cart: Change to 'Required On' date (posted 10/23/08)
Effective Monday, November 3rd, the 'Required On' default date will change when adding a new line item to a shopping cart. Currently, the default date is the date of entry. The system will now default to 5 days following the date of entry. The Requisitioner will be able to change the date to one earlier or later as required. Contact the SAP Support Team if you have any questions.
Self-Help (posted 8/1/08)
The SAP Help Desk is building a Self-Help Database that will allow users to search for common
problems that users call the help desk for and their solutions. This is scheduled to be available
by August 15. To search the database, please visit the support page of the HopkinsOne website, http://www.jhu.edu/hopkinsone/Support/index.htm
Adding Roles: AP and Purchasing Display (posted 8/1/08)
The Johns Hopkins Enterprise is expanding the use of AP Display and Purchasing Display to
more staff. These roles give users the ability to look at additional payment information. The
roles can be added by doing an ISR or ISR Lite. Below is a summary of the two roles:
AP Display (ZRSC_AP_DISPLAY_ALL) — This role, in conjunction with Shopping Cart, Travel Manager
and Online Payment, gives users more detail about payments, such as whether a check
has been cashed, vendor information, and cost center information.
Purchasing Display (ZRSC_AP_PUR_DISP_ALL) — This role gives users more detail about the
Purchase Order, such as Invoice information, and can help users when they are trying to resolve
a Blocked Invoice.
Transition of HopkinsOne Help Desk calls for Travel and Online Payment transactions (posted 5/14/08)
Beginning May 1, 2008 the HopkinsOne Help Desk will work with Accounts Payable Shared Services to transition user calls to their support staff. The Help Desk will continue to support Travel and Online Payment transactions as needed until the transition is complete on May 15th, 2008.
Users can contact Accounts Payable Shared Services (APSS) for support at 443-997-6688 or apssc@jhmi.edu
APSS will answer all business-related questions, including:
-General "how-to" questions
-Search problems
-Payment status
-Policy and procedure questions
-Clarification of when to use specific transactions
-Issues requiring communication with vendors
The HopkinsOne Help Desk will continue to support "technical issues". User should call the Help Desk directly if:
-They receive an error message, including authorization errors
-They need help with scanning and attaching documents
-They have access or workflow issues
The HopkinsOne Help Desk, 410-735-4500, is available from 8:00 a.m. to 5:30 p.m. Monday - Friday, except holidays.
