Our training mission is to provide managers with the technical, tangible, or hard skills to effectively administer and apply Hospital polices and procedures related to employment practices in a fair and consistent manner. Current offerings include:
System Approach to Managing Attendance
This course will enhance participant's systematic view and knowledge of attendance management and provide managers with the tools and skills to effectively manage employee attendance.
Employment Laws (Including FLSA)
This course will inform supervisors and managers of recent ruling, new laws, and updates of leaves which impact the organization. We will cover Recent Court Cases, Update of FLSA, FMLA, and other Employment Laws. The costs of litigation.
Workplace Violence: First Line of Defense
Supervisors and managers will be able to define workplace violence for JHHSC and JHH. Participants will increase their awareness of the potential for violence in the workplace. They will increase their ability to recognize the early warning signs of a potentially violent person or situation. Understood JCHAO and OSHA requirements for creating and maintaining an environment free from violence.
They will recognize the signs of impaired employees. Participants will have the ability to consistently apply policies related to substance abuse. Easily makes a facilitated referral. Understand their role and responsibility in a condition of Employment (COE) contract.
Maryland State Unemployment Law
Participants will understand their role after an employee files an unemployment claim. They will have an excellent understanding of how Maryland State Unemployment Law works, eligibility requirements, determinations and your participation in an unemployment hearing.
Managing Employee Hostility 9-5
Participants will recognize early warning signals of potential hostility from an employee. Use body language, personal space, and Para verbal communication to defuse an employee's hostility. Set limits with hostile or irrational employees, co-workers, or third parties. Defuse conflicts between co-workers before they become physical fights. Conduct employee discipline, terminations, etc. in the safest and most professional manner. Comply with Workplace Violence Policy, and JCAHO and OSHA requirements.
Effectively Leading Others
Participants will increase their awareness and understanding in maintaining a safe and productive work environment. A lead will be able to answer the following:
- What should a lead know about: discipline, attendance, workplace violence, substance abuse?
- What is the lead's role in managing situations related to the subjects?
- Are there processes or systems related to the subject the lead should be aware of?
- Who besides the manager is involved in the process?
- What is their role in the process?
Preventive Discipline, Grievances & Appeals, Documentation and Investigations
This training is designed to assist you as supervisors and managers in understanding the subject of discipline in the workplace, its purpose, and your responsibilities in application and practice of preventive discipline to achieve good morale and enforcement of rules. As a supervisor/manager you will:
- Be able to understand and apply hospital polices related to discipline
- Be able to conduct a good faith, objective, fair and impartial investigation
- Be able to properly document the events and facts from an investigation to support the disciplinary action.