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Frequently Asked Questions

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Where is The Johns Hopkins Hospital?

The Johns Hopkins Hospital is located in Baltimore, Maryland, on the East Coast of the United States. It is 30 minutes from Baltimore-Washington International Airport, less than one hour north of Washington, D.C., and three hours south of New York City. Johns Hopkins’ main East Baltimore medical campus is very close to Baltimore’s Inner Harbor area, the heart of downtown. Learn more about Baltimore.

What is Johns Hopkins Medicine International?

Johns Hopkins Medicine International (JHI) provides personalized, culturally appropriate care for patients traveling to Johns Hopkins from outside Maryland and the United States, and for local patients with limited English proficiency. JHI also leverages Hopkins’ extensive knowledge base in medicine, nursing, public health, medical education, research and health care administration to improve health care delivery through sustainable, high-impact collaborations throughout the world.

Does JHI provide personalized care for traveling patients?

Yes. From your first inquiry, you’ll be paired with a medical concierge—an expert on Johns Hopkins who helps patients and their families navigate the system so that they can focus on what’s most important: their recovery. Your concierge will take the time to become an expert on you in order to match you with the most appropriate services for your medical needs and individual preferences.

A carefully selected care coordinator will serve as your single point of contact during and after your medical visit. Your care coordinator will seamlessly blend your needs and cultural expectations into a tailored experience that makes Johns Hopkins feel as close to home as possible.

What specific services does JHI offer traveling patients?

When you travel abroad for medical care, you want everything to go smoothly. Our staff members work as a team to provide seamless service tailored to your personal and cultural expectations.

Every year, we coordinate the highest quality health care for thousands of patients from more than 100 countries, so we understand and can anticipate your needs. Our staff will be there to assist you during all phases of your care.  Learn more about the services JHI provides traveling patients.

How do I make an appointment?

To request an appointment, please call our International Medical Concierge Services team at:

+1-410-614-4633: 7:00 a.m. to 6:00 p.m. EST, Monday through Friday (11:00 a.m. to 10:00 p.m. GMT)

A member of the team will help match you with the best specialists and most appropriate services.

Here is what to expect when you call:

  • We need to know your medical history and information, specifically your diagnosis and the medical issue(s) to be addressed.
  • Your preferred payment method (self-pay, insurance*, embassy).
  • The approximate dates you are available for appointments.
  • Your basic contact information (physical address, phone, email).
  • Finally, any special needs you may have.

Does JHI assist with booking my travel?

Yes. Once your appointment at Johns Hopkins has been confirmed, your international medical concierge will assist you with any transportation and accommodation needs related to your visit.   Learn more about how JHI makes your journey to Baltimore as smooth and comfortable as possible.

Does JHI provide financial and billing services?

Yes. Helpful, knowledgeable financial counselors will assist you with preparing estimates, understanding the bill, providing payments, verifying insurance or embassy coverage and delivering a convenient final bill within 90 days of your visit.

For the latest information about our financial services, please see Your Guide to Financial Services.

Who do I contact if I have additional questions?

We want to make things as easy as possible so you can focus solely on your path to health.  For immediate assistance, please call +1-410-614-4629 7:00 a.m. to 6:00 p.m. EST, Monday through Friday (11:00 a.m. to 10:00 p.m. GMT).

Our International Medical Concierge Services team is here to answer your questions and connect you with the services you require.  Whatever you need…just ask!

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