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Frequently Asked Questions (FAQs)

  What are the minimum workstations requirements for this system?

  • Pentium PC with 24 MB RAM
  • Windows operating system
  • SVGA monitor running 256 colors

What are the minimum browser requirements for this system?

  • Firefox 1.5 and higher
  • Internet Explorer 6.0 and higher
  • Safari 2.0.3

Are there any browser setting requirements?

  • Have JavaScript enabled and support JavaScript 1.5 or higher
  • Have pop-up blocking turned off

Which plug-ins do I need to properly view my training?

In order to properly view our courseware, please make sure that you have
an up to date Macromedia Flash Plug-In technology.Download the Macromedia Flash plug-in here: sure to uncheck the “Yahoo Toolbar” download option.)

What should I do if my browser stopped responding in the middle of a course?

Close your browser that is running the course and attempt to launch the course again. Or, log out of the system and log back in. Sometimes the
system can time out – so by logging back into the system the problem should be resolved

How do I log in to take courses?

Click on the “My Learning” tab, and follow the instructions to log into the Learning Management System.

What if a class is missing from my Web Based Training Catalog, learning plan, or assignment list?

If a class is missing from your Web Based Training Catalog, learning plan, or assignment list that you know you signed up for, contact

What if I click a link and nothing happens?

First ensure that all of your pop-up blockers are turned OFF. Next, if it still does not work, click the link while pressing the ctrl
button at the same time.

How do I request access or a new password/username to the Learning Management System?

Email for help accessing the training in the Learning Management System.

Can I post my own training or courseware to the Learning Management System?

Please set up an appointment with the Interactive Team to review your training development needs. The Interactive Team can help you to post your training on the Learning Management System.To set up an appointment with the Interactive team to review your raining development needs, contact:

Alexander Nason
Program Director
Tamara Kravitz
Program Leader


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