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Outpatient Center Advisory Council (OCAC)

Committee Meeting

Patients who have experience with our outpatient departments are perhaps our best resource for advising us on the outpatient experience. HCGH regularly solicits input from our patients through this unique volunteer opportunity, the Outpatient Center Advisory Council (OCAC). Started in 2010, the accomplishments of this group are many – and they are redefining how we approach our daily business of “patient-centered care.”

What is Patient and Family Centered Care?

Health care leaders of today are faced with improving health care quality and safety. We realize that the most important perspective, one that we have not always sought, is that of the patient and family. In creating the Outpatient Center Advisory Council, the leadership of HCGH and The Bolduc Family Outpatient Center has recognized that we are partners in the planning, delivery and the evaluation of the quality and safety provided in our center. Studies show that when this partnership exists, the quality and safety of health care improves, as well as a demonstrated decrease in costs, and that patient satisfaction increases. 

In this patient-centered approach, treatments are done with the patient and family rather than to and for them. This requires a true commitment to exploring and evaluating new ways to involve the patient and family in their own care.

Core concepts of this model include:

  • Dignity and Respect – Healthcare providers seek to hear and honor patient and family perspectives and choices. There is consideration to the knowledge, beliefs, culture and values of the patient and family.
  • Information Sharing – Health care providers communicate honestly, timely, with complete and accurate information to participate in decision-making and care.
  • Participation – The participation of patients and families are encouraged and supported to the level they wish.
  • Collaboration – The patient and family are partners and collaborate with health care providers in health care delivery and other levels of operations.

What departments make up The Bolduc Family Outpatient Center?

What are the purpose and goals of the OCAC?

The purpose of this committee is to strengthen communication and collaboration among patients, families, caregivers, and staff; to promote patient and family advocacy and involvement; and to propose and participate in developing hospital and community programs, services and policies. The committee meets every other month for two hours. Subgroup participation is encouraged and requested on an ad hoc basis. The term for serving on this committee is unlimited.

Goals:

  • to provide input to HCGH leadership to facilitate patient safety, care, and good will
  • to facilitate open reciprocal patient/management lines of communication to aid in identification and resolution of patient issues
  • to provide input to help establish educational solutions which are beneficial to patients and staff

Who can serve on the OCAC?

Patients or their family members who have experienced clinic or outpatient care at Howard County General Hospital in the past year may submit an application to serve on this committee. Refer to the full description for details.

Who are the leaders of OCAC?

A few key hospital leadership members in the outpatient center facilitate the meetings. Elected officers are a chairperson, vice chairperson, and secretary. Officers serve for two years and may be re-elected.

Acting Chairperson and Vice Chairperson: Joe Slert, joeosfan@verizon.net
Secretary: Podge Reed, pmreed64@aol.com

What have OCAC members accomplished?

The OCAC committee has been a valuable advisory group, helping hospital administration to better understand the patient perspective and their needs.

Accomplishments include:

  • Developed a Mission Statement for OCAC.
  • Completed patient privacy/HIPPA training requirements.
  • Developed job descriptions for OCAC member and officer positions.
  • Gave feedback on application and process for OCAC members.
  • Presented to the HCGH Board meeting in December 2011.
  • Recommended re-engineering of the oxygen towers located in the Cardiac and Pulmonary Rehab Gym.
  • Provided recommendations on handicapped parking spot functionality in the hospital parking lots resulting in 12 additional disabled parking spaces.
  • Participated in a Valet survey for cash benefit analysis by the hospital.
  • Raised awareness of the necessity for Security to police used visitor passes from the entrance to the hospital.
  • Created a “standing order” renewal process to assist lab patients in properly identifying and obtaining new standing orders in a timely manner.
  • Successfully recommended for purchase the re-fitting of many hospital doorways with infrared sensors and automation openers compatible with use by physically challenged patients and enhancing their safety.
  • Created an OCAC Newsletter with contributions of articles written by OCAC members.
  • Provided feedback regarding Inpatient Discharge Instructions to an Inpatient hospital team.
  • Assembled a new OCAC member orientation packet.
  • Acted as liaison between SHIP and the Wellness Center which resulted in the first successful 2 day classes/presentation and the plan to have periodic education classes for staff and patients about Medicare.
  • Recommended volunteer requirements.
  • Developed the OCAC web site.
  • Presented and passed along resources to members of rehabilitation regarding “Casting for Recovery,” a therapy program for cancer patients.
  • Committee members recommended that the hospital hold educational seminars on Medicare for patients.
  • Committee members instituted an expanded "rounding" program where clinical and administrative leaders interact with patients, family members and staff to improve services.

Volunteer Today

OCAC Member Job Description
Application Form

For questions, please call one of the following:

Eileen M. Harrity
Director of Ancillary Services
443-718-3002
eharrity@jhmi.edu

Dianne Braun
Outpatient Rehabilitation
Clinical Program Manager
443-718-3009
dbraun4@jhmi.edu

Hospital Leadership Involved in OCAC

Eileen M. Harrity
Director of Ancillary Services
443-718-3002
eharrity@jhmi.edu

Masoomeh Khamesian
Director of Pharmacy and Anticoagulation Clinic
410-740-7937
mkhames1@jhmi.edu

Denean Church
Supervisor of Outpatient Administrative Services
443-718-3014
dchurch5@jhmi.edu

Nick Nutting
Administrator, Patient Care Services
410-720-8313
nnutting@jhmi.edu

Dianne Braun
Outpatient Rehabilitation
Clinical Program Manager
443-718-3009
dbraun4@jhmi.edu

Lara Klick
Director of Service Excellence
410-740-7973
lklick1@jhmi.edu

Preeti Benjamin
Manager, Cardiac and Pulmonary Services
443-718-3005
pbenjamin@jhmi.edu

Kim Scribner, CPAM
Director of Revenue Cycle
410-740-7742
klinebe1@jhmi.edu

Mike Taylor
Diabetes Management
Clinical Program Manager
443-318-3007
wtaylo27@jhmi.edu

Patti Rabette
Manager MRI / CT Services
410-740-7890
pcartello@jhmi.edu

Larry Raymond
Clinical Program Manager,
The Center for Wound Healing
443-718-3160
wound@jhmi.edu

Tina Mancini-Flagle
Supervisor, Laboratory
410-720-8427
cmancin1@jhmi.edu

Carole Sraver
Director, Admitting
410-740-7620
cpressj1@jhmi.edu

 

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