Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)

Dear Friends:

 

Results of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey are available publicly on the Hospital Compare Web site at http://www.hospitalcompare.hhs.gov/. The HCAHPS results reveal an independent, objective look at what patients think about the care they receive at hospitals across the country. The survey offers a snapshot of certain aspects of health care that can serve as a guide to further improvement and monitoring by hospitals, as well as help consumers make informed choices.

 

We recognize that the HCAHPS report highlights areas in which HCGH needs improvement and the hospital is responding. We continually seek to improve the care we provide and see these survey results as confirmation that we are making improvements in the appropriate areas. The HCAHPS feedback, along with that from other surveys, will continue to guide us in improving the HCGH patient experience.

 

We value the feedback we receive and encourage our patients and families to share their experience with us as we continue to strive to excel. At Howard County General Hospital “good” isn't good enough, we strive to be “very good.”

 

Sincerely,

 

Victor A. Broccolino

 

President/CEO