An article with Hopkins GIM authors that has appeared online ahead of print publication in the Journal of Hospital Medicine has been causing quite a stir in multiple media outlets. GIM’s Hospitalist Dr. Lenny Feldman and GIM Fellowship alum (2013) Dr. Lauren Block are the senior author and first-named author respectively of the article entitled “Do Internal Medicine Interns Practice Etiquette-Based Communication? A Critical Look at the Inpatient Encounter.” The study of courtesyamong medical interns has made headlines all over the country in the past month. It has been featured on local TV and radio broadcasts as well as in major outlets such as Time magazine and CNN.com.
The authors found that common courtesy was not so common among the medical interns and residents they observed. According to the study, young physicians overestimate their practice of certain respectful communication behaviors with hospitalized patients. Such behaviors as introducing oneself and asking the patient open-ended questions have been shown to be associated with improved patient satisfaction and compliance with treatment. While many media outlets repeated the findings, and concluded that doctors rate poorly in terms of “bedside manner,” Dr. Feldman’s article is more positively oriented toward improving both medical education and patients’ hospital experience.
"What's New in GIM" reported earlier that Dr. Feldman and Dr. Block were coauthors of another article published in the April 2013 issue of the Journal of General Internal Medicine that was the subject of a column in the New York TImes. As was the case with the JGIM article, other authors of the latest study include GIM Hospitalist Timothy Niessen, MD, MPH, and jointly appointed GIM faculty members Albert Wu, MD, MPH, and Sanjay Desai, MD.
Read media reports of Dr. Feldman’s courtesy study in the sources below: