Patient Financial Services

• Department Description
• Johns Hopkins Medicine Mission
• Finance Department Vision Statement
• PFS Code of Conduct (JHED Required)
• PFS Training & Development Department (JHED Required)
• PFS Policies & Procedures (JHED Required)
• PFS Departmental Listing (JHED Required)
• Keswick - PFS Team Locations (JHED Required)
• PFS News
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Patient Financial Services Department Description

Patient Financial Services is a department within Johns Hopkins Health System Finance.  The primary responsibilities of the department include billing, collections, revenue control and support for the Johns Hopkins Hospital, Johns Hopkins Bayview Medical Center and Howard County General Hospital.   The department supports reserve modeling for multiple entities and provides support or consulting services for JHHS and JHM projects related to billing and collections.  More specifically, the department is organized as follows:

Billing and Financial Reporting including the following functions:

• Budgeting/Financial Analysis
  • AR Reporting
  • JHHS Reserve Modeling and Validation
  • Collection Rate Reporting
• Hospital Third Party Billing and Collections
  • Blue Cross
  • Medicare
  • Medicaid & MCO’s
  • HMO’s

Non-Acute Services and Revenue Control including the following functions:

• Skilled Nursing Facility
• Chronic Care
• Community Psychiatry
• Substance Abuse
• Revenue Control
• Data Entry
• Credit Processing
• Document Management
• Cashiering (JHBMC)
• Cash Application and Reconciliation

Operations including the following functions:

• Customer Service
• Self Pay Collections
• Medical Assistance Advocacy/Conversion (JHH)
• Collection Agency Support
• Commercial Billing
• Research and Special Billing
• Transplant Reps (JHH)
• Administrative Appeals (JHH) - Defense Auditing (JHH & JHBMC)
• Cashiering and Billing Coordinators (JHH)

Systems Support and Training including the following functions:

• Systems 
  • Keane Patcom Plus (JHH)
  • Meditech Client Server (BMC)
  • Meditech Magic (HCGH)
  • MedAssets-Xactimed (JHHS)
  • Ontario AutoDialer (JHHS)
  • Keane Resident Account Management (SNF & Chronic at JHBMC)
  • Application Training
  • Competency Testing
  • Staff Assessments
  • Quality Assurance

Johns Hopkins Medicine Mission

The mission of Johns Hopkins Medicine is to improve the health of the community and the world by setting the standard of excellence in medical education, research and clinical care.  Diverse and inclusive, Johns Hopkins Medicine educates medical students, scientists, health care professionals and the public; conducts biomedical research; and provides patient-centered medicine to prevent, diagnose and treat human illness.

Finance Department Vision Statement

The Finance Department will be known as an organization which strives for excellence in its customer relations, understands the needs of its customers and fulfills those needs with clarity, efficiency, integrity, and professionalism. 

• Commit to helping our customers achieve success through an integrated network of joint financial planning, analysis, evaluation and strategic thinking
• Provide effective and efficient service to the organization
• Commit to ensuring the highest quality service throughout our organization.  We understand that this commitment takes hard work and a true understanding of our customers' needs
• Commit to open two-way communication with our customers
• Strive to listen to an interact with all of our customers in an environment of mutual respect
• Financial policy goals will effectively and actively support the Vision of the Johns Hopkins Health System and the Johns Hopkins University
• Give each member of our organization honest and constructive feedback
• Support diversity in our work force
• Commitment to professional development of all staff to ensure that we have the knowledge, skills, and ability to deliver high quality financial services to our customers

Johns Hopkins Health System Central Finance has several departments including:

• Financial Analysis Unit
• Casemix Information Management
• Regulatory Compliance
• Treasury Management
• Patient Financial Services
• Controller’s Office
• Financial Integration
• Financial Decision Support
• Budgeting and Financial Planning

For additional information, please contact Lorraine Gorhamat 443-997-0007 or lgorham1@jhmi.edu.