Interpersonal Development Opportunities

Assertive Communication: On and Off the Job
Becoming a Conflict Competent Leader (SOM Faculty Only)
Communicating With Others: Your Style and its Impact
Communicating With Others: Your Style and its Impact (SOM Faculty Only)
Conquering Negativity: Creating Optimism in the Workplace
Crucial Conversations
Crucial Conversations (SOM Faculty Only)
Dealing with Difficult People
Effective Meetings in Half the Time (SOM Faculty Only)
Essentials of Communicating With Tact and Finesse-2 day requirement
FLEX Talk: Practical Communications Skills Using MBTI Personality Type Theory
FLEX Talk :Understanding Yourself and Others Better through MBTI Personality (SOM Faculty Only)
Managing Stress and Staying Positive in Today's World
Negotiation Skills: Creating Agreement and Managing Conflict (SOM Faculty Only)
Overcoming Procrastination: Bridging the Gap Between Your Goals and Reality
Powerful Listening Skills
Relationship Awareness Theory:The Key to Better Communication and More Productive Conflict (SOM Faculty Only)
Relationship Awareness Theory: The Key to Better Communication and More Productive Conflict
Speak Like a Pro I (SOM Faculty Only)
Speak Like A Pro II (SOM Faculty Only)
Speak Like a Pro
Speak Like a Pro II
Writing Effective Emails; Strategies and Tips for Productive Email Correspondence
Writing Effective Emails:Strategies and TIps for Productive Email Correspondence (SOM Faculty Only)

Speak Like a Pro I (SOM Faculty Only) (2 offerings)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Karen Storey, Instructor, Interactive Training
04.03.12, 8:30 - 11:30, 2024 E. Monument St., 2nd Floor Auditorium, Room 2-1002
OR
04.03.12, 1:00 - 4:00, 2024 E. Monument St., 2nd Floor Auditorium, Room 2-1002
Registration: FacRegForm
Faculty members win grants and build reputations based (to some extent) on their ability to speak with confidence to large groups of people. Speak Like a Pro offers the knowledge, skills, and abilities you need for effective presentations. You’ll learn proven techniques for planning, practicing, and delivering public presentations. Further, you will receive expert feedback from your instructor, as well as personal responses and insights from your classmates. Each participant is asked to prepare in advance a 10-minute presentation. Focus on managing stage fright and maintaining composure in front of any size audience. Voice and body language are explored as an effective communication tool. Key ways of adding maximum impact are discussed along with ways of preparing quickly and confidently for any presentation. Each participant is videotaped in order to provide instant feedback on their strengths and areas that need improvement. Especially for faculty who speak English as their second language, this class is a must.

Speak Like a Pro II (SOM Faculty Only) (2 Offerings)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Karen Storey, Instructor, Interactive Training
04.13.12, 8:30 - 11:30, 2024 E. Monument St., 2nd Floor auditorium, Room 2-1002
OR
04.13.12, 1:00 - 4:00, 2024 E. Monument St., 2nd Floor auditorium, Room 2-1002
Registration: FacRegForm
Participants who have attended Speak Like a Pro may attend this advanced class. Each participant is asked to prepare in advance a 10-minute presentation. Focus on managing stage fright and maintaining composure in front of any size audience. Voice and body language are explored as an effective communication tool. Key ways of adding maximum impact to any presentation are discussed along with ways of preparing quickly and confidently for any presentation. Each participant is videotaped in order to provide instant feedback on his or her strengths and areas that need improvement.

Speak Like a Pro I (2 offerings)

Talent Management and Organization Development, Karen Storey, Instructor
04.16.12, 9:00 - 4:00, Eastern Campus, Room B101
OR
05.18.12, 9:00 - 4:00, Eastern Campus, Room B101
Registration: FacRegForm
Speak Like a Pro offers the knowledge, skills, and abilities you need for effective presentations. You'll learn proven techniques for planning, practicing, and delivering public presentations. Further, you will receive expert feedback from your instructor, as well as personal responses and insights from your classmates.

Communicating With Others:Your Style and its Impact (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Virginia Jacobs Instructor
04.26.12, 8:30 - 11:30, 2024 E. Monument St, 2nd Floor, Room 2-1002 Auditorium
Registration: FacRegForm
The lifeblood of all strong relationships is good communication. Individual and group productivity are greatly enhanced by the ability to communicate well. Participants in this course will identify their preferences in verbal and nonverbal communication. You will uncover a tendency toward one of four communication styles: driver,analytic, relater amiable, and expressive. You will learn about your style's inherent strengths and trouble spots, and the impact of your style in the workplace. You will also explore attributes of effective communication and develop listening and assertion skills

Assertive Communication:On and Off the Job (2 offerings)

Talent Management and Organization Development, Virginia Jacobs Instructor
03.28.12, Eastern Campus, Room B101
Or
05.02.12, Eastern Campus, Room B101
Registration: trainingjhuform
This course focuses on practical ways to project self-confidence, recognize the differences between assertive, passive, and aggressive behavior, develop the skills needed to change the behavior of others, say no, give and receive criticism, listen more effectively, and resolve conflict.

Dealing with Difficult People

Talent Management and Organization Development, Ray Perry, Instructor
05.18.12, 9:00-4:00, Eastern Campus, Room B102
Registration: trainingjhuform
How much more successful would you be if you could do a better job managing conflict at work and at home? What would this mean to your level of stress and sense of control over the quality of your life? In this powerful workshop, you will customize practical strategies for resolving conflict with others, in a way that strengthens rather than hurts relationships.

Relationship Awareness Theory: The Key to Better Communication and More Productive Conflict (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Linda Jones, Ph.D., Instructor
05.31.12, 8:30 - 11:30, 2024 E. Monument St, 2nd Floor, Room 2-1002 Auditorium
Registration: FacRegForm
Understanding the behavior that governs your interaction with others is the first step in reducing interpersonal conflict. This one day workshop will help you understand your personal strengths in relating to others under two conditions: when things are going well, and when you are faced with disagreement that may produce conflict. At the end of this workshop, you will be able to better deploy your personal strengths, that is, move strategically to take a position for effective action. You will also understand how the predictable manner in which you behave during conflict impacts the way others respond to you and, ultimately, your relationships with them. **Registration for this course must be completed one week prior to the class date so that the Strength Deployment Inventory can be completed prior to the class session**

Communicating With Others:Your Style and its Impact

Talent Management and Organization Development, Virginia Jacobs Instructor
06.13.12, 9:00-4:00, Eastern Campus, Room B101
Registration: trainingjhuform
The lifeblood of all strong relationships is good communication. Individual and group productivity are greatly enhanced by the ability to communicate well. Participants in this course will identify their preferences in verbal and nonverbal communication. You will uncover a tendency toward one of four communication styles: driver,analytic, relater amiable, and expressive. You will learn about your style's inherent strengths and trouble spots, and the impact of your style in the workplace. You will also explore attributes of effective communication and develop listening and assertion skills.

Powerful Listening Skills

Talent Management and Organization Development, Robin Hurd-Graham, Instructor
06.18.12, 9:00-4:00, Eastern Campus, Room B102
Registration: trainingjhuform
This workshop is designed to help individuals listen and communicate for positive, productive relationships with co-workers, customers, and family members. It offers practical techniques for developing active listening skills that show. This seminar prepares participants to get results from other employees based on positive, open communication.

Essentials of Communicating With Tact and Finesse
Instructor:National Seminars Group 2 Day Course- Must attend both days

03.15.12 AND 03.16.12, 9:00-4:00, Eastern Campus, Room B102
OR
05.21.12 AND 05.22.12, 9:00-4:00, Eastern Campus, Room B102
Registration: trainingjhuform
Top-notch communication skills can mean the difference in your career between going places ... and going nowhere! This intensive two-day workshop designed for career-focused professionals will give you the powerful communication strategies and interpersonal skills you need to get your point across tactfully and diplomatically. You"ll also gain tips for delivering standout presentations and making your letters and memos pack a punch.You'll discover expert techniques for exerting influence on the actions and attitudes of others,how-to's for communicating effectively and tactfully in a variety of tough situations, and strategies for putting an end to energy-draining feuds and infighting in your department. And because we all make verbal blunders from time to time, you'll learn damage control techniques to help you get your foot out of your mouth gracefully and save the day!

Managing Stress and Staying Positive in Today's World

Talent Management and Organization Development, Debra Smith, Instructor
05.01.12, 9:00 - 4:00, Eastern Campus, Room B102
Registration: trainingjhuform
n this program you will learn the effect and characteristics of stress and better understand why stress is considered the invisible disease. You'll identify your stressors and your personal stress reactions. You'll increase your awareness of the mind's role in the stress cycle, how perception, paradigms, and self-talk contribute to your stress, and how habitual thinking styles can be redirected. You'll learn how to get rid of your worries, how to break the anger habit and how to manage physical stress through nutrition, exercise, and relaxation. You'll use a six-step problem-solving model to take control of your stress situations, discover ways to manage change, and use goal setting to balance the demands of your career and your personal life.

Writing Effective Emails: Strategies and Tips for Productive Email Correspondence

Talent Management and Organization Development, Mark Hankerson, Instructor
05.11.12, 9:00- 4:00, Eastern Campus, Room B101
To register, fill out the trainingjhuform
Over fifty billion emails are sent each day, which makes it easy to undervalue the significance of electronic correspondence in the modern workplace. However, the popularity, ease, and speed of email often make employees overlook the rules of effective business writing and communication. Writing Effective Emails addresses ways to write more productive emails, including responding to messages in a timely manner, applying proven stylistic techniques to enhance understanding, and eliminating grammatical and mechanical errors that hinder clarity. This workshop will also examine the rise of “texting” as a preferred method of communication and how to avoid crucial mistakes when using this form of electronic correspondence.

Relationship Awareness Theory: The Key to Better Communication and More Productive Conflict

Talent Management and Organization Development, Louis Biggie,Instructor
06.26.12, 9:00-4:00, Eastern Campus, Room B102
Registration: trainingjhuform
Understanding the behavior that governs your interaction with others is the first step in reducing interpersonal conflict. This one day workshop will help you understand your personal strengths in relating to others under two conditions: when things are going well, and when you are faced with disagreement that may produce conflict. At the end of this workshop, you will be able to better deploy your personal strengths, that is, move strategically to take a position for effective action. You will also understand how the predictable manner in which you behave during conflict impacts the way others respond to you and, ultimately, your relationships with them. **Registration for this course must be completed one week prior to the class date so that the Strength Deployment Inventory can be completed prior to the class session**

Crucial Conversations (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Debbie Sampson, MA, Instructor
10.25.12, 8:30 - 11:30, 2024 E. Monument St, 2nd Floor, Room 2-1002 Auditorium
Registration: FacRegForm
This workshop focuses on the use of powerful conversations that become transformational as they create mutual learning and lead to committed action. Studies have shown that by holding these crucial conversations well, communications become more open, honest, respectful and problems can be resolved. Participants will learn how to use conversation to strengthen connections and facilitate change. The best individuals, teams and organizations demonstrate an ability to engage in meaningful dialogue as they effectively manage those conversations where the stakes are high, opinions vary and emotions run strong- those crucial conversations. By learning a step-by-step process for dealing with misperceptions, violated expectations and difficult behavior, individuals can become more influential and impactful in their personal and professional lives.

Overcoming Procrastination: Bridging the Gap Between Your Goals and Reality

Talent Management and Organization Development, Ray Perry, Instructor
06.15.12, 9:00-4:00, Eastern Campus, Room B102
Registration: trainingjhuform
Do you tend to procrastinate when it comes to your personal or professional goals? What if you could overcome this procrastination and motivate yourself to make change a reality - not just for a few weeks but permanently? What effect would that have on your sanity and sense of satisfaction? In this one-day workshop, you will learn how to customize four principles that are at the heart of making personal and professional change stick. This is so much more than just putting together a plan to accomplish your goals. After all, how many plans have you put together in the past? You will learn how to find the time, energy and motivation given everything else that's going on in your life to be able to bridge the gap between where you are now and where you'd like to be. If you want to make a significant difference in the future quality of your life, this workshop will empower you to do just that.

Conquering Negativity: Creating Optimism in the Workplace

Talent Management and Organization Development, Mark Hankerson, Instructor
05.07.12, 9:00-4:00, Eastern Campus, Room B101
Registration: trainingjhuform
Is negativity a problem in your workplace? If so, it may be causing a drop in morale that costs your organization lost productivity,ongoing quality problems, and the resignation of good people. This course is an ideal starting point for you and your co-workers to confront negativity quickly and constructively. In this workshop,participants will learn techniques to turn negative attitudes around, discover tips to rekindle enthusiasm among employees, and find out what you can do when influential people (top management,owners,outside consultants) are contributing to organization-wide negativity.

Crucial Conversations

Talent Management and Organization Development, Debbie Sampson, MA, Instructor
03.26.12, 9:00 - 4:00, Eastern Campus, Room B101
Registration: trainingjhuform
This workshop focuses on the use of powerful conversations that become transformational as they create mutual learning and lead to committed action. Studies have shown that by holding these crucial conversations well, communications become more open, honest, respectful and problems can be resolved. Participants will learn how to use conversation to strengthen connections and facilitate change. The best individuals, teams and organizations demonstrate an ability to engage in meaningful dialogue as they effectively manage those conversations where the stakes are high, opinions vary and emotions run strong- those crucial conversations. By learning a step-by-step process for dealing with misperceptions, violated expectations and difficult behavior, individuals can become more influential and impactful in their personal and professional lives.

Speak Like A Pro II

Talent Management and Organization Development, Karen Storey, Instructor
06.14.12, 9:00 - 4:00, Eastern Room B101
Registration: trainingjhuform
Participants who have attended Speak Like a Pro may attend this advanced class. Each participant is asked to prepare in advance a 10-minute presentation. Focus on managing stage fright and maintaining composure in front of any size audience. Voice and body language are explored as an effective communication tool. Key ways of adding maximum impact to any presentation are discussed along with ways of preparing quickly and confidently for any presentation. Each participant is videotaped in order to provide instant feedback on his or her strengths and areas that need improvement.

FLEX Talk: Practical Communications Skills Using MBTI Personality Type Theory

Talent Management and Organization Development, Heather Mason Williams, Instructor
05.04.12, 9:00 - 4:00, Eastern Campus, Room B102
Registration: trainingjhuform
This session reviews the basics of personality type theory, and then challenge participants to use the behavioral cues which they see in others to provide insight into what their patient's / colleague's Myers-Briggs personality type might be, thus providing opportunities to flex their own behavior in order to communicate more effectively. Film clip interviews with patients, small group activities, and practice sessions are used to make this course an interactive and challenging learning activity which will be well worth your time. Psychological Assessment: Participants are offered the opportunity to complete the MBTI Step II in advance. Small group activities will be structured around MBTI preferences, and in order to participate fully in the sessions, we do ask that you be willing to share your four-letter MBTI code (although personal scores do not need to be shared). If you do not wish to complete the assessment in advance, or to have your Myers-Briggs type known to the group, please let the course coordinator know in advance. In this case, you're welcome to attend as an observer, but may not receive the most advantage.

Becoming a Conflict Competent Leader (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Linda Jones, Ph.D.,Instructor
06.28.12, 8:30 - 11:30, 2024 E. Monument St, 2nd Floor, Room 2-1002 Auditorium
Registration:FacRegForm
Dealing effectively with conflict is difficult for any leader. Some try to avoid conflict and wish it would go away, while others tend to get angry and lash out at others in ways they regret later. Poorly managed conflict creates enormous costs in the form of wasted time, turnover, and lawsuits. How can leaders assess how they currently handle conflict and develop the skills they need to deal with conflict more effectively. This course examines the sources of conflict in organizations, and probes the special nature of traditional adversarial roles, hierarchy, and special interests within an organization.Through case studies, role-plays, and examples shared in class, participants investigate effective methods for reaching satisfactory agreements. The Conflict Dynamics Profile is administered to provide the individual with greater self-knowledge of personal style. Using small-group activities, participants develop and practice effective conflict resolution strategies.

FLEX Talk:Understanding Yourself and Others Better through MBTI Personality (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Linda Jones, PhD, Instructor,
06.14.12, 8:30 - 11:30, 2024 E. Monument St, 2nd Floor, Room 2-1002 Auditorium
Registration: FacRegForm
Communication matters. It’s at the heart of how professional people function effectively. Even people who communicate well typically would volunteer that they also believe they could communicate better. Better and more influential communication can provide an advantage to everyone, especially in understanding individuals whose preferred behavior is different than your own. This course strengthens participants’ self-awareness as individuals and leaders by providing feedback on key components of personality as measured by the Myers-Briggs Type Indicator and offers a review of how participants can use the cues which they see in the behavior of others to provide insights into what their Myers-Briggs personality type might be, thus providing opportunities to flex their own behavior to more effectively work with others and to influence their decision making and behavior by understanding their preferences for the type of data they normally value most, and the ways in which they most often use it to make choices. Psychological Assessment: Participants are offered the opportunity to complete the MBTI Step II in advance. Small group activities will be structured around MBTI preferences, and in order to participate fully in the sessions, we do ask that you be willing to share your four-letter MBTI code (although personal scores do not need to be shared). If you do not wish to complete the assessment in advance, or to have your Myers-Briggs type known to the group, please let the course coordinator know in advance. In this case, you’re welcome to attend as an observer, but may not receive the most advantage from your participation since you won’t have your personal data to consider during discussion.

Effective Meetings in Half the Time (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Ray Perry, Instructor
09.27.12, 8:30 - 11:30, 2024 E. Monument St., 2nd Floor auditorium, Room 2-1002
Registration: FacRegForm
Time is a commodity, and time wasted in unproductive meetings is a drain on most organizations. Meetings must be focused, interesting, and productive, as well as effective. This workshop provides leaders and managers with tools and a variety of highly effective meeting management techniques that can help to reduce the amount of time required for problem solving and decision-making. These techniques and tools can be used for standing meetings, shorter-term project team meetings, strategic business planning as well as emergency problem solving meetings. Your participants will notice the difference. Learn about the various roles of leaders and facilitators, and come to understand the personal and organizational barriers and roadblocks to running effective meetings. This workshop will include practice using meeting planning tools, an overview of a profile that shows a model of common thinking styles, and ideas on how differing personalities can be a positive force for creativity and productivity. Learn about the stages teams go through as they develop. Techniques and tools such as the PART, Visible Agenda / Planning Sheet, Problem Statement, If-Then Chart and Decision Matrix will be practiced. Bring just yourself or your entire team.

Negotiation Skills: Creating Agreement and Managing Conflict (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Catherine Morrison, J.D., Instructor,
10.12.12, 8:30 - 11:30, 2024 E. Monument St, 2nd Floor, Room 2-1002 Auditorium
Registration: FacRegForm
The environment in which health care professionals practice is one in which conflict and the need for negotiation abounds. The ability to foster agreements and manage conflict within and between workgroups can strengthen relationships, transform ideas into initiatives, and move parties beyond stuck places. This interactive workshop is designed to help participants understand and apply a systematic approach to preparing for, structuring, and engaging in business and health care negotiations. Participants will learn how to diagnose a negotiation or conflict and choose from a spectrum of responses based upon the presenting “symptoms.” Negotiation cases and group discussion will provide participants with insight in to their own negotiation and conflict handling styles and the opportunity to practice new frameworks and techniques.

Writing Effective Emails: Strategies and Tips for Productive Email Correspondence (SOM Faculty Only)

Co-Sponsored by Office of Faculty Development and Talent Management and Organization Development, Mark Hankerson, Instructor
05.10.12, 1:30 - 4:30, 2024 E. Monument St, Suite1/500, Room 1/1500Q
Registration: FacRegForm
Over fifty billion emails are sent each day, which makes it easy to undervalue the significance of electronic correspondence in the modern workplace. However, the popularity, ease, and speed of email often make employees overlook the rules of effective business writing and communication. Writing Effective Emails addresses ways to write more productive emails, including responding to messages in a timely manner, applying proven stylistic techniques to enhance understanding, and eliminating grammatical and mechanical errors that hinder clarity. This workshop will also examine the rise of “texting” as a preferred method of communication and how to avoid crucial mistakes when using this form of electronic correspondence.