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Epic at Johns Hopkins

One Patient, One Record

Johns Hopkins Medicine now has a single, integrated electronic medical record system for the entire enterprise, with the exception of Johns Hopkins All Children’s Hospital. Epic incorporates scheduling and registration, clinical documentation, computerized provider order entry (CPOE), ePrescribing and Charge Capture. It also improves the critical connection to affiliate and referring physicians across Johns Hopkins Medicine.

Need Epic assistance?
There are many ways to get help with using Epic. Any issues with the electronic medical record system should be promptly reported so that they can be resolved quickly. 

  • By phone: at 410-955-HELP (4357) or x5-4357
  • Within Epic Hyperspace: Epic >> Epic Help Desk >> Submit a self-service ticket
  • From the JH portal:  >> Helpdesk >> Epic Help >> Submit a problem ticket

Please be prepared to provide your name, JHED ID, job role, location, department, call back number, HELP desk ticket number, issue and whether or not there is support available. 

Be Prepared for Planned Epic Downtimes, May 11 and 12
Work is continuing across Johns Hopkins Medicine to ensure that all of our hospital and practice sites would be prepared, should an unplanned and extended outage of our electronic health care systems occur. Our plan relies on using our Disaster Recovery site, which is located in Virginia. In the event of an extended unplanned Epic downtime that could not be restored at our Mt. Washington data center, we would use our back-up Disaster Recovery site. This would allow us to safely and effectively continue patient care.

As part of our business continuity planning and readiness, testing the production environment at our Disaster Recovery site is necessary. On Thursday, May 11, from 3 to 5 a.m., all Johns Hopkins Medicine entities will have a planned downtime with read-only access to Epic. During this downtime, we will test moving our Epic system over to the Disaster Recovery data center.

Another planned downtime is planned on Friday, May 12, from 3 to 5 a.m. During this downtime, we will restore our Epic system back to our primary data center at Mt. Washington. Read-only access to Epic will be available during this time as well.

Our teams are doing extensive preparations to make this test of our Disaster Recovery process and hardware go as smoothly as possible. There is risk that between May 11 and 12 some issues related to this cutover may arise. Please prepare for this possibility by becoming familiar with downtime procedures, and report any issues immediately.

To report an unexpected problem during or after the planned downtime, call 410-614-EPIC.

Please follow the procedure for Supports Read Only (SRO) in the Epic Business Continuity Access Fast Facts document. Please consult your department’s published downtime procedures for more information. 

Epic Upgrade: Sept 10, 2017
Johns Hopkins Medicine will upgrade from Epic 2014 to Epic 2017 on Sept. 10, 2017, which will result in many improvements. User training will begin in August. Stay informed by visiting this web page for periodic updates about how the project team is preparing for the upgrade and how you may be affected.  

Epic Apps for Mobile Devices Available via ServiceNow

If you are a clinical Epic user and would like to access the EMR through your Apple iOS or Android mobile device (the Epic Haiku and Canto applications), you can do so within ServiceNow, an automated process that will allow all users with a Haiku/Canto approved security template to set up these apps on your mobile phone or tablet. For more information, please visit the Epic ServiceNow Request.


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