The Pediatric ED sets an example for boosting employee engagement.
They instituted a professional-practice model and put a purple-alert policy in place to relieve congestion. They started an orientation program for new nursing graduates to reduce the vacancy rate and implemented a computer charting system to help with work flow. Still, the Pediatric Emergency Department was stuck.
"Looking back on all the changes we’d made, I was disappointed when I got the [Gallup] scores in 2007," says Julie Welch, nurse manager of the Pediatric ED. "Employee engagement was pretty low."
To be exact, their grand mean score was 3.32, lower than the overall Johns Hopkins Hospital and Health System score. After getting this year’s results, however, they celebrated with dinner and sparkling cider. Their score had shot up to 4.23.