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Celebrating Our Shining Stars
Going above and beyond is part of the job.

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Seated from left:  Nancy Hueppchen, Jennifer Moody, Altheria Burton, Karen Sterner and Allison Wimms. Standing from left:  Malcolm Lemon, Arden Livingston, Michael Hawkins, Loreen Senior and Cynthia Quinn. Not present: Virginia Collins, Aleen Gaylord, Colleen Kennedy, Bonnie McSwain,  Victoria Spencer, Stephanie VonBaldas and Robin Zanchetta.
Seated from left: Nancy Hueppchen, Jennifer Moody, Altheria Burton, Karen Sterner and Allison Wimms. Standing from left: Malcolm Lemon, Arden Livingston, Michael Hawkins, Loreen Senior and Cynthia Quinn. Not present: Virginia Collins, Aleen Gaylord, Colleen Kennedy, Bonnie McSwain, Victoria Spencer, Stephanie VonBaldas and Robin Zanchetta.

Whether they are file clerks or registered nurses, physical therapists or security guards, this year’s winners of Hopkins’ Catch a Shining Star Awards all put people first. Health care is not a business for them but a calling.

Of those nominated quarterly, 11 individuals and one group have demonstrated the most outstanding service. They are rewarded with a $500 cash prize, trophy and recognition at the Oct. 2 Service Excellence celebration.

Johns Hopkins HealthCare

Allison Wimms, corporate training, was the organizational wizard behind the JHHC Wellness Week activities. She communicated well with staff and provided outstanding leadership in helping coordinate guest speakers. It was noted that Wellness Week could not have happened without her talents and effort.

Johns Hopkins Home Care Group

Stephanie VonBaldas, physical therapy, is known as a strong advocate for her patients. Not only does she provide patients with appropriate services, equipment and support, but she also often helps her co-workers by offering to see extra patients even when they are outside her normal coverage area. She is considered a model team worker and exudes a calm confidence that eases her patients’ and co-workers’ concerns.

Howard County General Hospital

Cynthia Quinn, R.N., short-stay unit, helped a patient with an unexpected hospitalization by providing information about the procedure the patient was to undergo, as well as a comprehensive rundown of all the prescriptions the patient was going to be taking. She exceeded her patient’s expectations by canceling appointments the patient had scheduled before her hospitalization.

Karen Sterner, administrative assistant, public relations, is an inspirational colleague who has the ability to build relationships with her customers, further increasing their trust and confidence in the organization. She helps transform dreams into reality by encouraging colleagues to donate to the Salvation Army Angel’s program to collect holiday gifts for children.

The Johns Hopkins Hospital

Aleen Gaylord, file clerk, radiology, made such an impression when she helped with a misdirected phone call from a patient that the patient sought her out when at Hopkins (Gaylord then escorted the patient around campus). The patient mentioned that Gaylord should be on the cover of a magazine to exemplify the “right person” to be employed at Hopkins.

Colleen Kennedy, Robin Zanchetta, Bonnie McSwain, Ginger Collins (JHH) and Nancy Hueppchen (SOM), gynecology and obstetrics, exhibited overwhelming compassion during a difficult situation with a mother and her child. These employees not only touched the patient, but her family as well in their time of need. Their care and concern were evident throughout the patient’s stay at Hopkins Hospital.

Johns Hopkins Bayview Medical Center

Malcolm Lemon, housekeeper, went above and beyond his normal, expected job duties on a rainy, wintry day last March. After noticing someone injured at the bus stop, he went running with a wheelchair from the hospital and helped the patient inside to receive medical care.

Jen Moody, therapeutic recreation specialist, offered to deliver a wheelchair to a patient on her way home from work. When dropping off the wheelchair, she noticed the need for additional services for the patient and took it upon herself to seek out the services through the social work department.

Johns Hopkins Community Physicians

Victoria Spencer, medical office assistant, Riverside, responded to a patient’s concerns with “outstanding courtesy, kindness and understanding” in the words of the patient. The patient commented on Spencer’s professionalism and her willingness to help, even at the last minute.

The Johns Hopkins University School of Medicine

Altheria Burton, patient services coordinator, JHOC, helped a patient who was in distress after learning that her lab work, for which she had arrived two hours in advance of her appointment, was not covered by her insurance. Because of her diligence, Altheria discovered that the patient’s referral was not on file and telephoned the patient’s physician to make sure she could still be seen without the lab work ordered for that day.

Loreen Senior, dental assistant, otolaryngology, shielded a patient from the unexpected fall of an X-ray unit inside a dental treatment room. Reacting quickly, she was able to brace her arm under the falling machine, preventing it from falling onto the face of a patient.

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Best Practice Awards

Johns Hopkins Medicine International
Patient-Focused and Patient-Friendly International Welcome Program

The Johns Hopkins Hospital Osler 2, Osler 3 and Nelson 6
Linking Staff Satisfaction to Patient Satisfaction

Howard County General Hospital
Linking Safety and Service: Hourly Rounding

Johns Hopkins Health System

Arden Livingston, security, searched for a patient’s lost earrings late into the evening after the patient had left the hospital. The grateful patient described him as an example of the “soul” and healing spirit of Hopkins.

Michael Hawkins, security. In subzero weather this past winter, Hawkins assisted a staff member with car trouble by ensuring that the employee was sheltered from the weather and by waving down the tow-truck when it arrived. He continued to stay at his post and carry out his daily duties while remaining cheerful and encouraging to the employee.

 

 

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