From left, Peggy Ardolino, Maulik Majmudar,
Deb Sherman and Melinda Sawyer, part of the POE support pool, in
their trademark blue shirts. The shirts act as “a brand,
a visual cue to our customers,” says Ardolino. |
 |
Pool
of Support
A scheme to create Hopkins' own computer
consultants results in more than IT savvy.
When Maulik Majmudar was an intern, he remembers struggling with
Hopkins Hospital’s new computer system to order medications
and lab tests. “You’d type in a certain test and
you had to try four or five different iterations to figure out
how it was entered in the database,” he recalls. “We
had to figure it out on our own.”
But this year, on July 1, the hospital’s new crop
of interns was met by an experienced team of nurses and physicians
who provided tech support to them 24/7 for three days. The group
was part of the POE (provider order entry) support pool that
brings Hopkins-specific training to anyone new to the system.
FULL
STORY |
