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Sparkle Plenty
Johns Hopkins Home Care Group directors, from left, Penny Carey, Mary Myers (COO), Mitra Gavgani, Dawn Hohl and Kim Carl celebrate attaining the 90th national percentile ranking in patient satisfaction, as measured by Press Ganey, raters of satisfaction in health care. The all-time high—highest ever for any Health System affiliate—was hit by the Home Health and Pediatrics at Home divisions. SPARKLE, a service excellence campaign, drove Home Care from the 10th to 90th percentile in just three years.



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