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Honoring Eli

As one of three finalists in Volvo for Life Awards, Eli Kahn, a 15-year-old Gilman School junior and former cancer patient, has donated his winnings—$50,000—to pediatric oncology at the Kimmel Cancer Center.

Eli was chosen by the carmaker to compete in the awards program, which honors community heroes. A leukemia survivor, Eli launched Cartridges for a Cure, an inkjet and laser printer cartridge recycling program, to commemorate his bar mitzvah in March 2004. He partners with a company that pays him for every recyclable printer cartridge. Then he donates all the proceeds to pediatric oncology. So far, those proceeds have totaled more than $30,000, and that doesn’t even include the $50,000 Volvo winnings. A reception will be held at the Kimmel Cancer Center later this summer in Eli’s honor. Info on cartridge donation: cartridgesforacure.com

HopkinsOne Relief

Six months since “go-live,” employees have given HopkinsOne low marks. Of the roughly 2,600 users who completed a HopkinsOne survey, conducted from March 30 to April 15, 72 percent said they were not yet satisfied with the system, especially the training component. Many complained of too little hands-on exposure to the actual system during training and too much jargon in online courses. In response, HopkinsOne has developed a new strategy that emphasizes practical training. It’s also doubled the number of training sessions, created new user manuals, and increased help-line staff and hours.

Patient Satisfaction

For the public, satisfaction data from the nation’s hospitals will be just a point and a click away next year when the Centers for Medicare & Medicaid Services (CMS) begins posting comparative inpatient satisfaction results on its Hospital Compare Web site. To prepare, Hopkins Hospital now is reporting patient satisfaction data monthly instead of semiannually so that staff can make timely adjustments. The most recent reports, for April and May, showed continued improvement. The hospital attained the 71st percentile, the strongest inpatient performance in its history.

Cultural Competency

In this era of increasing globalization, health care organizations and their leaders must be able to interact skillfully with those from other cultural backgrounds. JHM International’s Cultural Competency program provides assessments and hands-on, practical training sessions to help organizations understand the community in which they operate and embrace their diverse clientele. Already, says program director Nadia Sawaya, JHM International has worked with dozens of divisions throughout Hopkins Medicine to help employees understand the different values, lifestyles and beliefs that influence health care delivery. Info: 410-735-6582 or nsawaya1@jhmi.edu

 

 

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