| Our Shining Stars: They Were Just Doing Their Jobs
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Shining Stars, seated from left, Mildred Knight, Jay Corey,
Peggy Parsons, Melissa McCann-Needer, Portia Henry. Standing,
Mary Jean Anderson, Joe Campbell, Glenn Simmons. Not present,
Crystal Haggerty, Regina Lee-Knight.
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The position of “candy-replenisher” does not exist at
Johns Hopkins. Neither does “car-saver” nor “staff-calmer.” Yet
roles like these have been filled by employees willing to step beyond
the scope of their duties, our “Shining Stars.”
Of those
nominated quarterly, 10 demonstrating the most outstanding service
receive a $500 cash prize, trophy and recognition at the October Service
Excellence celebration. This year’s Shining Stars know the value
of teamwork. They were willing to help others, not for the recognition,
but because, as each of them said, “I
was just doing my job.”
—Christine Werthman
School of Medicine
Jay Corey and Glenn Simmons, associate
directors, Marketing and Communications, spent their own time and money
replenishing a dwindling supply of candy at an event celebrating service
excellence. “It was a
small effort on our part,” Corey says, “but it went a
long way toward keeping the celebration running smoothly.”
Mildred
Knight, certified medical assistant, Green Spring Station, noticed
that an elderly woman picking up her husband had exited her car without
putting the vehicle in park. Knight jumped out of her car and into
the visitor’s to stop it from crashing. “I just
looked, saw and jumped,” Knight says. “There was nothing
to it.”
Hopkins Hospital
Portia Henry, pharmacy technician, Weinberg, assisted
a colleague in another pharmacy when a refrigerator storing expensive
medications malfunctioned. She removed medications, loaded carts, stored
the medications in another refrigerator and helped her colleague catch
up on orders.
Johns Hopkins Bayview Medical Center
Regina Lee-Knight, patient aide, home care, went furniture shopping
for a participant in the Elder Plus program during her time off. She
chose furniture from three different stores and delivered it herself
to the participant’s home.
Howard County General Hospital
Mary Jean Anderson, R.N., peri-anesthesia care unit, sees lots of patients
coming and going. “It’s a really short stay for patients,” she
says. Yet many remember Anderson’s kindness and write complimentary
letters on her behalf. Co-workers appreciate her calm demeanor and
clinical knowledge.
Margaret (Peggy) Parsons, patient unit coordinator, follows through
with orders, charts and consent forms so that nurses can focus on patient
care. She’s worked at the hospital for 30 years. “I think
I’ve only called in sick 10 times since I’ve been here—once
for a ruptured appendix,” she says.
Johns Hopkins
Community Physicians
Crystal Haggerty, certified medical assistant III, White Marsh, took
the time to call and schedule all of a young man’s medical appointments
after doctors diagnosed him with possible metastatic cancer. “He
and his wife were so upset,” Haggerty says. “I just figured
I’d give them one less thing to worry about.”
Johns Hopkins HealthCare
Joe Campbell, medical claims adjuster, helped ease the transition when
a new system of logging customer service reports was implemented. “I
was able to help others navigate through the new softwear,” says
the former computer programmer.
Johns Hopkins Home Care Group
Melissa McCann-Needer, R.N., case manager, was the first to offer help
during a staffing shortage last winter. “It gets hectic,” she
says, “and when it does, I usually try to double up on patients
so that everyone at least gets seen.” Patients and coworkers
consistently compliment her positive attitude and dedication to customer
service.
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