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Shining Stars
The "Catch A Shining Star" program, one of the newest Service Excellence initiatives, recognizes employees for outstanding service. At the fifth annual Service Excellence Leadership Breakfast held on May 14, 11 employees were honored as "shining stars:"

From left, front, Finley Mears, Jeff Mosley, Sarinia Washington, Jashua Blackney. Back, Dave Jaegar, Sandra Hamburg, Michelle O'Brien, Beverly Johnson, Pat Still. (Not pictured, Rosemary Hopkins, Conrad Johnson)

Johns Hopkins Hospital
Joshua Blackney, tray line food service worker, redeveloped the tray line pick lists for dry and paper goods, breads, fruits, vegetables and dairy.
Conrad Johnson, security officer, displayed compassion and patience while assisting an aggressive, autistic 16-year-old patient.

School of Medicine
Beverly Johnson, senior medical office coordinator, always shows understanding for everyone.
Rosemary Hopkins, senior patient service coordinator, goes out of her way to assist patients, families and referring doctors.

Bayview Medical Center
Finley Mears, rehabilitation services clinical coordinator, changed a tire for a hospital visitor on his way to work.
Sarinia Washington, patient escort, brought a child something to eat when his mother said she didn't have the money to pay for food.
Lynda Hodges, R.N., works weekends on the SICU. She has a caring, loving attitude and pays constant attention to patients and their entire families. She is Bayview's "Stars Come Out at Night" winner.

Johns Hopkins Community Physicians
Pat Still, medical office assistant II, was nominated for her customer relations, and communication skills and ownership of work.

Home Care Group
Sandra Hamburg, home care coordinator, constantly exceeds productivity and maintains excellent documentation.

JH Health Care
Michelle O'Brien, training and development specialist, always has a smile and willingness to help, regardless of her job responsibilities.

Howard County General Hospital
Jeff Mosley, patient care tech, performs many extra tasks to keep the unit stocked and organized, and patients always ask for him by name.
Dave Jaegar, senior carpenter, volunteers for anything that needs to be done, even in areas outside carpentry.



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