The "Catch A Shining Star" program, one
of the newest Service Excellence initiatives, recognizes employees for
outstanding service. At the fifth annual Service Excellence Leadership
Breakfast held on May 14, 11 employees were honored as "shining
From left, front, Finley Mears, Jeff
Mosley, Sarinia Washington, Jashua Blackney. Back, Dave Jaegar,
Sandra Hamburg, Michelle O'Brien, Beverly Johnson, Pat Still.
(Not pictured, Rosemary Hopkins, Conrad Johnson)
Johns Hopkins Hospital
Joshua Blackney, tray line food service worker, redeveloped the
tray line pick lists for dry and paper goods, breads, fruits, vegetables
Conrad Johnson, security officer, displayed compassion and patience
while assisting an aggressive, autistic 16-year-old patient.
School of Medicine
Beverly Johnson, senior medical office coordinator, always shows
understanding for everyone.
Rosemary Hopkins, senior patient service coordinator, goes out
of her way to assist patients, families and referring doctors.
Bayview Medical Center
Finley Mears, rehabilitation services clinical coordinator, changed
a tire for a hospital visitor on his way to work.
Sarinia Washington, patient escort, brought a child something
to eat when his mother said she didn't have the money to pay for food.
Lynda Hodges, R.N., works weekends on the SICU. She has a caring,
loving attitude and pays constant attention to patients and their entire
families. She is Bayview's "Stars Come Out at Night" winner.
Johns Hopkins Community Physicians
Pat Still, medical office assistant II, was nominated for her
customer relations, and communication skills and ownership of work.
Home Care Group
Sandra Hamburg, home care coordinator, constantly exceeds productivity
and maintains excellent documentation.
JH Health Care
Michelle O'Brien, training and development specialist, always
has a smile and willingness to help, regardless of her job responsibilities.
Howard County General Hospital
Jeff Mosley, patient care tech, performs many extra tasks to
keep the unit stocked and organized, and patients always ask for him
Dave Jaegar, senior carpenter, volunteers for anything that needs
to be done, even in areas outside carpentry.