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A League of Their Own

Shining Stars, from left, Darlene Zemanski, Rafael Llinas, Marcia Wright, Verdell Clark, Jennifer Lantz, Patricia Carroll, Denise Mason, Eddie Horton and Julie Harmon. Not present: Alice Jarkov and Jane Scanlon.
Each year, the Catch a Shining Star reward and recognition program honors employees who demonstrate outstanding Service Excellence efforts. Each receives a $500 cash prize, a trophy and an invitation to the annual Service Excellence awards ceremony. This year, 11 employees made the cut:

School of Medicine

Verdell Clark, resident program assistant II, Infectious Diseases, formed a close bond with an uninsured patient and her husband while helping them through the medical assistance process. She followed up with the husband even after the patient died.

Rafael Llinas, assistant professor of neurology, examined a man having a stroke, caught another as he took an accidental fall, and attended to two people having panic attacks—all on one evening out.

The Johns Hopkins Hospital

Marcia Wright, Environmental Services, transported a child in need of emergency care to the proper floor even though it wasn’t part of her job.

Denise Mason, food service worker, Nutrition, consoled a crying patient and took her to view the Christ statue on her lunch break.

JH Bayview Medical Center

Patricia Carroll, community program manager, Community Relations, supported an emotional family after the grandfather had a stroke and the granddaughter a panic attack.

Eddie Horton, painter II, Facilities Maintenance, helped a coworker who needed wheelchair assistance after giving blood.

Howard County General Hospital

Julie Harmon, senior financial counselor, Admitting, doggedly helped a mentally ill, homeless patient needing hernia surgery find a physician who agreed to do the surgery the next day.

Jane Scanlon, intensive care unit nurse, is a true team player, well known for her compassion, uplifting attitude and superior negotiation skills.

Johns Hopkins HealthCare

Jennifer Lantz, senior pharmacy coordinator, always assists coworkers and patients with their pharmacy issues.

Johns Hopkins Home Care Group

Darlene Zemanski, senior reimbursement specialist. Compassionate and always willing to go the extra mile, she sets the tone with excellent work ethics.

Johns Hopkins Community Physicians

Alice Jarkov, administrative staff coordinator, Information Services. Always willing to help anyone, this 30-year employee truly embodies the spirit of a Shining Star.

 

 

Johns Hopkins Medicine

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