At the Heart of Health Care
National Nurses Week is a time to celebrate the diverse ways in which nurses touch people's lives and to thank them for all the hard work they do.

Customer Friendly, Inside and Out
A dynamic service excellence effort is under way in Admitting and Registration

A patient is slated for surgery. He doesn't know it, but his insurance coverage has been terminated. Who's going to tell him? Admitting. Another arrives to check in, but discovers no bed is available. Who's going to keep this ailing patient comfortable and informed until a bed is freed up? Admitting.

Responsibilities in the Department of Admitting and Registration are vast and varied and extend far beyond simply checking patients into the hospital. Admitting manages beds and maintains the hospital census. It collects personal and financial information and verifies insurance coverage.

It processes patients' accounts and feeds account information to Patient Financial Services so that accurate bills can be mailed and the hospital properly reimbursed for its services. Staff routinely interact with patients and their families, often to elucidate the byzantine maze of managed care-not to mention handling ticklish situations like the two described above.


The experience in Admitting can make or break a patient's or family's perception of Hopkins.

Jamie Gray, left, admissions coordinator, Debra Ransom, department assistant director


On a New Unit, Nursing Practice Diverges
For nursing staff, the routine will not be business as usual. MORE

Aids for the Ear
"The Hearing Center supplies more than the standard hearing aid.

Daycare Center Blossoms
Johns Hopkins Family Center helps mothers feel safer for their children.

At the Heart of Health Care
National Nurses Week is a time to celebrate the diverse ways in which nurses touch people's lives. MORE

  Book Notes
Three new cookbooks are published to help you stay healthy. MORE

We open the mailbag to see what our readers really think.

Portrait Highlights
The Medical Archives' arts curator takes us on a tour of the collection. MORE

The Bequest of a Beloved Chairman
Mort Goldberg steps down as the head of the Wilmer Eye Institute.
Yvonne Jones at a prayer service on April 8 honoring relatives and friends serving in the Armed Forces


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