|While planners and architects are busy sketching
out the physical characteristics of Hopkins' medical campuses
of the future, others are attending to what human resources
specialists call its "most valuable resource"-its
In June 2001, leaders at every component of Johns Hopkins
Medicine asked their staffs to weigh in on a host of common
workplace concerns. The confidential, 120-question survey
asked for opinions on pay and benefits, advancement opportunities,
the qualifications of supervisors, and employees' views on
parking and food services.
One of the employees' strongest complaints
was the state of their physical plant.
When employees on the East Baltimore campus complained about
limited mealtime choices, Hopkins opened two new eateries-Asian
Café and Subway. Next up: a "wings-to-go"
program and two-week hot food menu rotation in the main cafeteria.