Each member of the Breast Center health care team needs to listen attentively to the patient‘s questions and concerns and treat each seriously, as they are serious to the patient.
The members of the Breast Center health care team need to provide the patient adequate time for their clinic visit, allowing for time at the end of the examination for questions to be answered that might be of concern to the patient. At no time should the patient feel rushed.
The physicians and nurses need to explain all procedures, treatments and plans in layman‘s terms for the patient to understand the treatment and be able to comply with it.
The physicians and nurses need to be available to respond to questions that arise during times other than scheduled appointment times.
Each member of the Breast Center team must treat patients with compassion and courtesy.
Each member of the Breast Center team must recognize that each patient is unique and has special needs that are different from other patients. These needs must be assessed and addressed.
The role of the Breast Center health care team is to promote patient empowerment. Therefore at every clinic visit the opportunity must be taken to educate the patient.
Each member of the Breast Center team should encourage the patient to actively participate in the decision making process about her care and promote patient empowerment.
Each member of the Breast Center team must take the necessary steps to treat the whole patient—physically, psychologically, and spiritually. For some patients this may require utilizing resources from other areas of Johns Hopkins Medicine.