Frequently Asked Questions

Technical Site Questions

1. I bookmarked or linked to a page within your site and now it doesn't work. Why?

2. What browser should I use to view this site?

3. What is "cache memory"?

4. How do I clear the cache on my browser?

5. Can I link to your site?

6. Why do I sometimes get outdated information?

7. I cannot find what I am looking for. What should I do?

Patient Questions

1. How do I schedule an appointment over the phone or online?

2. How do I find a doctor specializing in my condition?

3. Can I send an email message to my doctor?

4. I would like to send my medical question to someone at Johns Hopkins. Who can I send it to?

5. Can I access my medical records online?

6. I am seeing a doctor at one of your locations. How do I get more information?